BIGGBY COFFEE — Restaurant in Haring Township

I’ve been here twice over past 2-3 weeks (after months of not coming) due to coupons in mail. Before, Biggby workers at this location were always very friendly! The last two times, however, the (same) girl taking my order over drive-thru has been pretty awful. A mixture of exhaustion and ugh-can-we-just-get-this-over-with bad attitude in her voice. First time I figured bad day, doesn’t handle long lines well, but a second time—? Also I got straight-up hostility when she didn’t know what a shot in the dark was, I described it, and in reading back my order, she said “red eye” instead, with a special emphasis on that “correction.” Lol. Girl they’re the same. By contrast Starbucks workers are always extremely kind and friendly, every time. I won’t be returning to Biggby.

Btw, a brief review of some drinks I’ve had over past year, their honey lavender latte is a tad too delicate and is like warmed milk (add another shot of espresso and would prob be on target), their earl grey-anything is like ingesting chemically perfume, fluffy clouds is very sweet though okay, but the shot in the dark ironically...

I really like this place with the exception of one thing, and please see the humor in this because I love this place. As you enter and exit the restaurant there is a very loud beeper on the door to let the staff know the door has opened. This is pretty normal, but the staff simultaneously says "hello" as the beeper is going off and you are still 25 feet away from them. So as I walk in I hear "BEEP" and "HELLO!" right at the same time. I like to think I am a friendly person and want to say "good morning!" but then I have to shout it because I am still twenty feet from the counter. Any chance you could wait until the customer gets a little closer to the counter to greet them? Now that my fun little gripe is out of the way, I'll say again that I like this place a lot. I frequent here, and the staff are very friendly and talkative, and very energetic - probably hopped up on caffeine. - lol. I know I would be if I worked in a coffee shop. I've heard the owner speak at a couple local events and she is extremely friendly and...

I usually love biggby, I spend way too much there I go multiple times a week but lately I have not been impressed at all. They have messed up my orders and a few times have messed up my bragel and I usually go on my lunch break so I don't have time to go back and ask for a new one. When I call the store to complain no one ever answers, and if you go there past 6 o'clock be prepared for the workers to be irritated with you FOR ORDERING when they don't even close until 8. Especially if you're asking for a bragel. I went there the other day at 6:30 and they said they already shut down their toaster for the night, at 6:30!

UPDATE just recently went through again 7/8/2023 Had the girl taking my order audibly sigh when I ordered macaroons, then reply with a sassy "okay"..... just waiting for them to get...