Burlington — Local services in Harker Heights

So i called up here about my interview i had on the 20th i met the manger before Amy she was very professional and polite then I came back early to meet the supervisor I came in about 10:30 so I can try and get another job but just sticking there so I called today to check up on my interview and whoever answered the phone at 10:22 on the cash register was very rude and disrespectful towards me and hung the phone up straight in my face that was very unprofessional for a person who should be trained in protocol to be professional in customer service that is a bad look for Burlington but not only them himself I hope someone will take actions from this and that he gets more proper training for his...

Pésimo servicio al cliente. Siempre hay mucha fila y pocas cajeras. Adicionalmente en el día de hoy 12/31/2024, fui a cambiar un jeans que era un cambio de otro jeans en otro burlington. Y la cajera me notifica que solo me puede devolver el dinero que pagué de diferencia y que no podía devolverme el restante. Le indiqué que eso no hace sentido porque no me estaba quedando con ningún jeans. Me trato como si yo no entendiera lo que ella estaba diciendo (ya que había barrera de idioma). Le expliqué que si la estaba entendiendo y que no hacía ningún sentido lo que ella decía. No le costo mas remedio que llamar a la gerente y la misma gerente sin ningún titubeo hizo la devolución. Y esta cajera ni siquiera tuvo la cortesía de reconocer que ella era la que estaba mal y me siguió tratando como si yo fuera la problemática. Sean mas empático y al menos usen el sentido común. Porque como ella pretendía que yo aceptara que solo me devolviera $1 cuando yo pague como $15???

Terrible customer service. There is always a long line and few cash registers. Also today, 12/31/2024, I went to exchange a pair of jeans that was an exchange for another pair of jeans at another Burlington. And the cashier notifies me that she can only return the money I paid as a difference and that she could not return the rest. I told her that this makes no sense because I was not keeping any jeans. She treated me as if I did not understand what she was saying (since there was a language barrier). I explained to her that I was understanding her and that what she was saying did not make any sense. She had no choice but to call the manager and the same manager without any hesitation made the refund. And this cashier did not even have the courtesy to recognize that she was the one who was wrong and continued to treat me as if I were the problematic one. Be more empathetic and at least use common sense. Because how did she expect me to accept that she only return $1 when I...

Came in other day and asked for a manager a man name Chris came out and completely ignored me and gave the worst attitude I usually go to the one in the mall but I felt very disrespected at the heights location and when he finally came back almost 30 mins later just to roll his eyes at me and tell me wait like I have not waited already for almost 30 mins if your a manager do your job and a employee ended up helping me this man does not deserve this position when you are a manager acting like a man child...