Old Navy — Local services in Harker Heights

A little upset and feel mislead. So there earn old navy cash program is fraudulent. If you think it's like Kohls it's not. We spent over 100 and got the 30 old navy cash ticket. So to make sure it didnt go to waist I went to go buy some things for my daughter and shopped to make sure i wouldn't be spending to much out of pocket. Get to the register and total comes out to 36.and change. So I am thinking okay great I'll only spend 6.and change out of pocket.... no my total ends up being 25.35 and I am like how it that possible. So the ticket you get you have to spend an additional over 75 dollars to get the 30 dollars off. Had this been explained the first time I wouldn't even have waisted my time...

The worst customer service. One employee in particular makes it her mission to be difficult.

I am in this store at least twice a month. Forgot my wallet today and had my phone with my app, my social security number, my birthdate, a photo of my ID in my phone. Nope, the policy is you must have your ID in hand. Had a nice, helpful person helping when the other jumped in to let her know I would have to go home to get my ID. The helpful employee offered to hold merchandise until tomorrow. Again, the other jumped in to tell her she could not.

Welp! This is the last time I will be shopping at Old Navy as a result. I live 2 towns away and policy overriding common sense does not...

The worst experiences returning items & checking out. No employee wants to work the cash registers especially an employee named Gabby. Gabby every single time I go in is there just standing around and never helps anyone check out or return items. If you don’t work that area or can’t help people return or check out then GET OUT OF THE WAY. Customer perception is that you’re lazy and don’t want to help. If you’re on break, lunch or simply aren’t a cashier then LEAVE & work your area. Everyone is wondering why there’s only one register open and there’s a couple employees lingering around, just looking at the line with no sense of urgency. Customer service has to improve at...