KAY Jewelers — Local services in Harrisonburg

Went in there today to get my Bullova's battery changed. Manager was on the phone, and the only other employee was talking to another couple. I was waiting for at least 29 minutes before the employee spoke to me since he didn't acknowledge us when we entered the store. He asked some questions, then said he had to look for my information in the system. After another 10 minutes he said he couldn't get in that I would have to wait for the manager who was still on the phone. I asked how long would that be since we had some other errands to do. He said "how ever long it takes it will take". We left; I will never ever purchase anything from this jewelry store ever again. With rude employees like that guy I can see why they have barely any business. It won't be long before they are closed like many of the other stores have in Valley Mall. Stay away from this horrid...

We recently purchased a diamond ring. It was an upgrade for our 40th Wedding Anniversary. The ring was made especially for me using my original diamond from my engagement ring from 40 years ago, a diamond from the ring I have been wearing and a new one carat diamond. It turned out beautiful! It is the past, present and future of a wonderful marriage and life together. The staff at Kay Jewelers have been great to work with. They have answered all our questions asked, given suggestions and been extremely helpful. Definitely deserve 5 stars or diamonds if possible. Perfect place to get that special item for that special person. The store manager makes you feel like family. We even met the district manager and she was friendly and...

I have many purchases through this company but with this last experience never again. Went and ordered my fiancé wedding band in the store was told we would not be able to put insurance on it until after we received it which I thought was odd. When we ordered mine in store we were able to. So fine when we picked up his wedding band n tried to purchase insurance they told us we couldn’t put it on there for another week . So finally the time has come made yet another trip to store to purchase the insurance and now being told we are unable to because the ring was on sale!!?? So why didn’t they say that in the first place 4 trips later returned ring and we will forever more get our jewelry from...