Baskin's Ace Hardware — Local services in Harwich

I'd like to take a moment here to recommend everyone who needs some help with small or large home projects to go to this store. The staff are attentive, resourceful and quick! John and Matt has helped me out in many occasions, from party rentals to power tool rentals and more. They are very knowledgeable and always went the extra mile to help a customer out. Special thanks goes to Matt. If you have questions about paint or planning to paint your house, go to Matt first. You will not be disappointed. As a matter of fact, Matt is the go to guy for anything! Matt went above and beyond in many occasions. He has corrected other stores gallon(s) of paint that was mixed incorrectly for me, custome matched many paints and stains perfectly! Anyhow, I've been shopping here for over 4 years now and have lots of positive feedback. I can go on but I think you get the gist of it. Thanks Guys! 👊🏼

-Claudson Moraes Jr CSM Home...

Store has a great selection of hardware and home products, but have to say service could be better. Ordered a gallon of stain on the Ben Moore site to pick up. No sign when you come in for pickups. (Baskin on 134 has a well-labeled shelf next to the front door.) The employee (not one of the younger ones, who all seem eager to help) said he didn’t know of an order and asked if I ordered it at the decorating store in town… uh, no. Well then did I just order it a minute ago? Uh, no, I got an email it was ready. Show him the email… oh, you ordered it from Ben Moore, not online. Well, I ordered online, from Ben Moore, which is the search result that comes up first. Really unnecessary to assume the customer is a dummy when the real issue is a lack of thinking through how to deal with online orders, not to mention customer service basics. Have never been treated this way at Baskin on 134 and they’ll get all my...

Always have had a good experience at this store. Can always find what I am looking for. Purchased a Toro snow thrower at this store 3 yrs ago. Day before a snow storm I found I was not able to start it. Called thinking I probably wouldn’t get any help…boy was I wrong. Spoke to John J. and he told me to bring it in. As I was unable to lift the Toro myself he offered to come out to look at it. Within 15 mins he was at my house. Took Toro back to store and less than a half hour I received a call that it was all set and drove it back to my house. He took the time to go over how to start it. I have never received this type of awesome service from anyone on the Cape. John saved the day for me. So thankful!! Thank you again...