Zales — Local services in Hattiesburg

Kedrick Cross is the most polite, sincere, patient, knowledgeable, and hard-working, sales associate (at the Turtle Creek Mall in Hattiesburg, MS) that I have ever had the pleasure of dealing with. He spent 2 1/2 hours with my husband and myself, and 2 of those hours were after the store closed. He never looked stressed or annoyed like some people may have. He was cool, calm, and collected at all times. He tried every method possible to get my husband approved for the ring that I wanted. I was so relieved that we had such an awesome salesman while I was deciding which ring that I wanted. My husband was rushing me, but Kedrick never made me feel rushed or on a timeline. He definitely needs a raise and a promotion, because he is such a people person, and he is definitely going places in life. Thank you Kedrick! You...

It was the most crappiest experience I have ever had. The Zales in Hattiesburg Mall the people were rude. All I wanted to do is take back a necklace I had bought and get a refund. It was only a little over 100.00 dollars. They said they couldn't give me the money in cash because they didn't have enough money in the store to do so. Well l had just seen where this man had made a purchase and had given them 140.00 in cash and they were some other people buying stuff. I could have understood if it had been a large sum of money,but a hundred dollars. They said before I come back .To call first to make sure they had the money in the store. I only have 60 days to return it and my time is almost up. I will never buy anything from Zales again I really don't even give it a start I had to just do it...

If I could give zero stars I would. This has been the worst experience I've ever had in customer service. They have had my ring since October and whenever I call I get the run around about how it's processing. It was sent for a repair and it's been hell since. They still can't give me a date on when I'll have it back. When I asked for the GM or DM contact they refused to give it to me. I will still shop with zales but I will never again waste my time or give my business to the Hattiesburg location. There are more bad details to my experience but I don't have all day to...