Dragonfly Farm and Floral — Local services in Healdsburg

I ordered flowers on behalf of my family for a family member who just completed her chemo. The company didn't deliver the order, and didn't reach out about the delay, so I called them. They apologized and said it was a problem with Square (I placed the order directly through their website).

They offered to refund me half the money or make the order 'double spectacular.' I said, yes, let's go for it, please make the flowers twice as nice. They asked what they could do to make it right and I requested that they refund the $15 delivery fee. (For context, my aunt lives one mile away from their store.)

The next day, I receive an email saying that they have cancelled my order. This company is wildly unprofessional, to say nothing of the time wasted and stress caused.

We don't know how their flowers look unfortunately. They look great on their website. I hope they learn how to treat people. I just wish I had saved the text of the card I wrote to accompany the flowers since now we have...

We used Dragonfly Floral for our wedding this past weekend and we were absolutely blown away! I gave them like three reference photos, a color pallet, and a few buzz words to go off of and they totally and completely hit it out of the park. I could not have imagined better florals for our wedding ceremony and reception! Also, Alyssa was an absolute pleasure to work with, talking to her was like chatting with an old friend. If/when we need florals for an event I will absolutely be reaching back out to Dragonfly Floral again! Thank you all so much!!!

FYI the pictures attached don’t even do the arrangements justice, they were even more...

I am thrilled with the flowers from Dragon Fly Florals for my wedding! All I did was provide a vision board, and they delivered a bouquet beyond my wildest dreams. The classic white and green arrangement was stunning, perfectly capturing the elegance I envisioned.

Dragon Fly Florals exceeded my expectations with their attention to detail and dedication. If you want breathtaking flowers and a team that truly cares about your vision, I highly recommend them. Thank you, Dragon Fly Florals, for making my wedding day so beautiful...