Trek Bicycle Heber City — Local services in Heber

I droped my mtb off for service and another small fix for the water bottle holder.. took 1.5 hrs went back stood there for a good while no one asked if i needed anything seems like there was 4 or 5 workers there all standing around talking the one guy started to help me said he would find out whats going on with my bike walked away and started ringing up another customer.. very poor customer service..and no communication the red head mechanic guy was very helpful said there was nothing said about the service I requested for my mtb awesome guy he found out what was going on took my bike and got to work right away. Even installed another part.. while I was waiting another guy seen me standing there came up very polite curtious asked if i was doin ok.. very helpful guy so out of the 6 maybe guys working there only 2 was helpful. My personal experience with this shop wasnt the best.. besides the 2 fellas that helped me I forgot to mention i just biught this bike and spent alot of $$$ there. This was my 3rd time in this shop the 1st time was completely ignores but they were the only shops to carry the bike i was looking for and have them in stock but to be just ignored that way was one of the worset experiences I have ever had as far as being helped.. initially they said 30 to 45 min almost 3 hrs later I left.. my hats off the the 2 guys that k ow how to treat a customer. Thank you. The 2nd time I stopped and bought my bime the ladies were very helpful thank...

Big thanks to Tori Broughton and the staff at Trek Bicycle Heber City. The Trek Fuel Exe e mountain bikes we rented were in nearly new condition and rode from start to finish without a glitch. On our arrival and without delay the Trek tech set the Fuel EXe bikes forks, shocks, tires, seat height and controls position to match our size, weight and preferences… attention to detail that we value but don’t see very often in a bike store rental experience.

A separate word on the lighter weight with reduced size battery and motor Fuel EXe e mountain bikes– what s surprise! Our riding included a day of over 2,700 ft of vertical with 23 miles (total for that day). One climb alone was 1,900 ft in 6 miles. We were surprised to learn that staying in the lowest assist level with occasional use of mid-level assist at particularly steep and technical sections delivered both power and duration (of assist) that were more than hoped for. And the bikes are a hoot…. from quiet and smooth climbing at lower speeds over rocks and roots to high speed rips on the flow trails the Trek Fuel EXe was the right bike for the terrain.

Thanks again for such great service and customer care. Can’t wait...

Best service I have ever seen. I he never had never even been a mountain bike that cost more than 150$. I came in to the store and this man came up to me and asked me what I wanted so I told him "I'm looking for a mountain bike under 250 dollars" he had said that they didn't have any thing I would be interested inbut then he spent nearly an hour with me teaching me things to look for in a bike and even technics for the trail.several days later I came in with better set expectations and the same guy instantly recognized me and helped find the perfect bike and even lowered the price a little. A few days later. I broke the front derailer (my fault, not the bike) so I call and the same person picks up the phone and instantly and immediately recognized my voice (and before this I don't know this guy at all) and said to bring it over and he would look at it. I bring it over they were able to fix it in less...