KAY Jewelers — Local services in Hempfield Township

Always had a great experience until my last visit. Had my wife rings inspected by a very nice and helpful young lady. She informed me that the ring had a chipped diamond and the warranty will cover it. The manager then stepped in and yelled at the employee and asked her if she was sure that the ring had a chip and demanded the ring from her. The manager then looked over the ring and barked I don't see a chip. The nice young girl informed her where the chip was located and the manager said "oh I see, its just so small." The manager then told me my warranty was void and couldn't fix it. I was dumbfounded because I have my rings inspected every 6 months. I questioned her as to why it was void. She preceded to yell at me the customer saying she was only filling in today and didn't want to be the manager and she didn't even want to be there today...wow...I left and went to another kay jewlers location and they preceded to fix the ring provide me the great service I was use to from this company. Stay away from the Westmoreland mall location when this...

My wife and I have been loyal customers of Kay Jewelers at the Westmoreland Mall for over 30 years, and for good reason. We've gone through some major life milestones with them, starting with our original engagement and wedding rings.

Fifteen years later, we were able to upgrade our wedding rings, and we, of course, went back to Kay's. We've also purchased other beautiful pieces from them over the years. The lifetime warranty has been a lifesaver—we've used it to get stones reset and even to replace a lost diamond.

The staff has always been wonderful, but our last visit was especially great thanks to Karen. She was so helpful and interesting to talk to. We really appreciated how she valued our business and took the time to make our experience special. We highly recommend...

I have been a loyal customer since 2007 …Today I was able to build my dream ring! With the amazing help from Kelsey and the Diamond event show to Nora’s craftsmanship….all I can say is I am still in shock that it is my custom piece ! They all treated me like we have been friends forever! When they put it on me, my hands we’re shaking! I can’t stop staring at it ! I put a picture of it by itself and one with my wedding and engagement stack!!!! Thank you for showing me all the rings before we decided to customize. I never thought it would be a reality!!!! Kelsey you are incredible and I am so glad I...