Geek Squad — Local services in Henderson

Worst location ever! I would not even call what they offer service. I took my laptop over a month ago and the rep who assisted me though very nice gave me a wrong diagnosis and then talked me into buying a $199 service plan. I agreed based on the analysis they gave me about my laptop. Over a week passed and no one called me. I finally get an automated message telling me my computer is ready to be picked up.

I had to wait an additional 2 days based on the appointment I was finally able to schedule. I get there on time for my appointment and they have only one (1) tech helping someone already. After 20 minutes the tech leaves the person they are assisting to ask me what I am there for. I tell them I got a computer message that my laptop was ready. After a long search, they finally bring out my laptop and tell me nothing was done to it. I asked why and am told because they were waiting on me to authorize them to send it out for diagnosis at their central repair center, as the hard drive was bad. (NO one ever called me or told me this prior to this pick up appointment.) Needless to say I was livid!

I then authorized them to send my laptop out for the hard drive to be repaired. I asked the tech several times if this was covered under the $199 plan I'd already paid for, and they said yes. (IT WASN'T!!) I got a call a week later advising me that it would cost almost $300 more to repair my hard-drive. Why on earth would I pay nearly $500 ($199 service plan + $300 hard drive repair) for an old laptop, when I could have just gone into Best Buy and purchased a brand new one for that price?

Quite unhappy with this obvious ploy to make as much money as they could off of me, I politely told them to return my laptop to the store for me to pick up without any further action being taken on it. Thankfully I had backed up my system with an external hard drive and was not about to be held over a barrel in this "bleed 'em dry" tactic. I was not about to pay them another dime!

I very happily did purchase literally the same laptop at a competitor store. Had Geek Squad been honest with me from the start rather than continuing to up the cost of repairs, I would have gladly made the new laptop purchase at Best Buy. However, based upon this experience, I will NEVER EVER shop there again for anything. I hope it was worth the piddly $199 they suckered me out of, to lose a household full of long...

The Geek Squad astounds me with their knowledge in technology; no matter how old it is. I had brought five items to reset/recover and he knew exactly what to do. He also taught how to do it so then in the future Id be able to share it with others. Of course, on my last visit, there was a bit of wait but thank goodness, Best Buy staff was able to speed the process by assisting me when he could based on his own abilities in his position. Best Buy and Geek Squad in Henderson definitely helped me in all ways that they could:) It's always that extra mile that wins over a loyal customer and a great review! ...

Such horrible service.... On the 4th day of "repairs" they called me and informed me that the 400$ subscription that I purchased would not cover them repairing my computer. Appariently they don't have the materials ro even DIAGNOSE MY COMPUTER. A mega corporation doesn't have the necessary equipment. They had lack of motivation, subpar service, and had me going in circles. Not to mention their supervisor offered me a refund then physically called me back to then take back that offer. Pitiful... I've never reviewed anything online, but I felt the need to after I've essentially been duped...