Best Buy — Local services in Henderson

The worst customer service I've ever had with my purchases with Best Buy here. I had purchased a sony X900F 65 inch TV for delivery on Black Friday. The delivery did not come on the scheduled date. It took over 3 hours of talking to someone on the phone and all they could tell me was that I had to reschedule the delivery as it was not entered on their computer system and the customer service agent had told me that they were receiving a lot of calls of delivery rescheduling from this store in particular. The store Assistant Manager denied these allegations when I spoke to him on person during my second visit to the store regarding this TV purchase and told me that the customer service people on the phone didn't know what they were talking. I then cancelled that order and bought the same TV (open box set) which they had in the store on that date and scheduled it for delivery on Dec 5, 2018. At least this time, I got a message and phone call that it has been rescheduled for Dec 9th because their warehouse hasn't received this open box TV yet. I can't reach anyone directly at the store supposedly because they are so busy during the holiday season. I may now again have to go there for the third time to talk to the store manager and most possibly there will be some crocodile tears shed with a lame excuse (if any at all) as to why the TV could not be delivered as scheduled. It looks as if they are trying to avoid free delivery to customers as promised so that they can save some money/ expenses in that regard. I don't know if their business model works that way. I've never had such an experience with Best Buy in the past. I've been an elite member previously. The aides in their TV section are helpful, professional an courteous but someone there is totally dropping the ball. I wish there is a solution to this problem and beginning to feel if Best Buy is becoming too overconfident for its own good as it has not have not real competition locally. I hope someone from their corporate public relations section will look into this and take some some corrective measures. I like the enthusiasm and knowledge of their store aides and therefore I feel sorry to post a negative review. I request other customers to also post some reviews if they have had such...

Last night I purchased an open box "Good" condition TV( Samsung S95D) from Best Buy's website. Today I picked it up from this location and the experience was frustrating. I came in the morning and hour after it said my order was ready for pick up. I was told to park out in front of the store and waited out there for about 45 minutes. Other cars had to maneuver around me the entire time.

When I received my TV it was bubble wrapped with no box. An envelope and the Samsung One Connect Box were handed to me. The One Connect was stained purple, had some scratches, and foam stuck to it in random places. I didn't question it at first cause I know I was buying a "Used" TV.

Once I got home I realized that the envelope only contained one cord for the Samsung One Connect. There was no stand or remote. I returned to the store assuming it was a mistake. I was told these accessories are "non-essential" and the product is still considered "Good" condition without them. The TV I purchased turned out to be their display TV, which is why they didn't have anything for it. I even walked around the store and saw the empty display that my TV came from. There was a sale sticker with comments about scratches and residue on the TV. These comments were not listed on the Best Buy website when I initially bought it.

After I got back home, I leaned the TV on some furniture and inspected it. There's scratches, dents, and a crack on the back panel when they mounted it as their display. Way more than I expected for "Good" condition. Doesn't seem like much of a discount when I have to replace the stand and remote to have a damaged one year old TV. I assume I also miss out on Samsung's warranty since this TV has been on display for a year.

I attempted to speak with employees about it, they helped me out as best as they could but it seemed like nothing could be done by them. I was recommended to speak with Best Buy corporate about it but they just redirect me to speak with the store. It seems like it would be a never ending chase.

I honestly wish the best buy website was more transparent with the product listing. Instead of stating things may be missing and what damages could be on it, why wouldn't it inform the buyer already. It was surprise...

Would have gave it 1 star but the workers in the store was very nice and helpful. A few days ago I went in Best buy to purchase a TV on Wednesday, I purchased a 55 Inch TV and took it home before i went to work however later on my wife told me that when she plugged up the Xbox S to the HDMI on the TV the TV start flickering and would not stop flickering. Upon returning home that night I thought that maybe it could be the Xbox however when i plugged up the Xbox to another TV that is in the master bedroom everything worked fine. So then the next morning on I called Best Buy to tell them my issue they told me I can come in and exchange it for another TV for the same price so I had to carefully take the TV off the wall and take it back to Best Buy for exchange for another TV upon returning home I noticed as soon as I plugged up the Xbox with the HDMI the sound on the HDMI was not working, I tried adjusting everything on the TV and Xbox however it was still no sound, so I immediately called Best Buy customer service they told me I can bring it back again for another exchange or I they can send a technician free of charge to see what is wrong and if not fixable they will exchange it for me at that moment, so because I do not have enough gas to go back to best buy because of these multiple trips (keep in mind this is the third time i have to go to best buy) I said fine they can some, customer service told me the earlier time is Next Wednesday, We agreed on a schedule for next Friday because I am off that day however Best buy called me earlier this morning at 6:33am (which i don't know why they call that early) after I woke up I called them back and they told me that because of the brand they cannot send a technician out and my best bet is to call the TV brand or exchange it back at a local store. For at least what i went through they could at least compensate me with something. Very...