Hampton Inn & Suites Las Vegas-Henderson — Hotel in Henderson

The red haired agent at the front desk was the most unprofessional person I have ever encountered at any hotel and I have traveled domestic and international. The website on both third-party and the hotel itself claim it's pet friendly. First and foremost I stood around waiting for someone to greet me and nowhere was anyone at the front desk. While I waited another man with his child was waiting to be helped as well. My issue is the agent was NOT Truthful from the beginning and started out with a Lie. She said, "No pets are allowed." Interesting because I stayed at multiple Hampton Inn and Suites all throughout my vacation this July and this was a first. So I told her after driving all the way from Idaho Falls with two young kids and our cat what was I suppose to do as leaving our cat in the car is not an option. She told me to call priceline to get my refund and that she couldn't call because for whatever bogus reason and that I could stay at the Holiday Inn and Suites. There were other people gathering as well down by the lobby. She offered to give me pricelines number which I told her, "No I got it" and walked out. I then called Priceline 1800 number and spoke directly to their agent and told them I need a refund because Hampton Inn "Doesn't allow pets." The agent was looking on Hamptons very own website and told me pets are allowed. I got very upset by this because what's up with lying about something like that. So I walk back into the hotel and the red haired lady is helping someone else and I'm waiting to speak with her and the agent of Priceline is calling her at the same time. Whilst a white couple with a dog walk in and yes I will point all this out. Then before she can say anything I tell her, "You told me no pets are allowed but your website clearly states pets are allowed. So why are you not honoring that?" She then switches her story and says "We've had trouble updating our website we only allow dogs" I said "How is that my problem that Hampton is having trouble updating their website?" I told her she better answer the phone because it was the agent from Priceline wanting to know what's going on." She then takes the phone call and starts fumbling over her words or should I say Lies she's been spewing telling the agent now that, "Cats aren'det allowed because her housekeepers are allergic to them." Supposedly. So why didn't she say that to begin with is beyond me. Then I said outloud as she is on the phone with Priceline, This is crazy your website says pets allowed. Then the woman who came in with the dog says to me in an uppity impatient voice," The website DOES say Dogs are allowed" I turned around and looked at her and said in a very irritated tone, "Excuse me I was NOT talking to you." Tell me why the front desk lady puts the phone to her chest in mid-conversation and proceeds to tell me as Native American woman that I cannot talk to her guest like that. Is this the twilight zone? This white red haired woman actually told me I cannot tell this other white woman behind me, "Excuse me I am not talking to you." Wow. The discrimination at this Hampton Inn and Suites specifically with this specific agent was DISGRACEFUL. If you are a Brown or Black person I highly suggest you save your money and go elsewhere. Also I did go to the Holiday Inn and Suites where I was treated with the utmost Respect. My issue is the woman at Hampton lied from the beginning of our interaction with each other. Telling the Truth from the beginning wouldn't have ended up in a bad review but to my brother's and sister's with melanated skin stay away from this specific Hampton...

Being a Hilton Honor's Diamond member, I used 160,000 points to spend Christmas in Las Vegas with my family. What a waste of points used, here is how our stay went that led us to an uncomfortable stay:|We've previously stayed twice at this hotel and have always been satisfied but this time I was very disappointed.|The pool & the jacuzzi were heated but were very dirty with leaves and debris so we decided against using it, something we were looking forward to using after a long drive. |In our room, the heater was so loud, we couldn't sleep very well.|One morning, a front desk employee called our room & woke us up at 8am (on Saturday) to ask us if we were checking out early (which we were not).|And on Sunday at 4am, a malfunctioning alarm clock in our room started going off... I had to bring it to the front desk because it wouldn't stop!|Most annoyingly, during the day, there were wet floor caution signs blocking multiple areas & we couldn't walk through the hotel. An older hispanic woman placing these signs was very rude with an angry face on at all times. |In my opinion, the floors could have cleaned very early or later at night when during less traffic times. ||During breakfast ,the same older hispanic employee was blatantly rude. She took the water machine after my wife had poured a cup, not even asking if she was done or if she was going to pour another. |On a separate morning, my kids & I arrived at 9:50am & this same woman refused to let us eat, saying the eatery was closed already despite 10 mins being left for breakfast. My kids could see the food & wondered why the lady wouldnt let us in. She was incredibly rude, I didn't ask her name but she was not a usual employee that we were familiar with. There is an asian lady that is very kind and welcoming, she was not there this day. ||On Dec. 25, nobody was working! Nobody cleaned our room or changed our towels. I was very surprised since the nightly rate for this night was more expensive than usual, being a holiday.||As a former satisfied customer,what a huge...

I received an email promoting digital check-in (which I did). I selected and was assigned a 3rd floor suite. I selected the 3rd floor since I do not like to hear people walking over my head. When I received the email notification that my room was ready, my room was switched to the 2nd floor. I called and asked why the room was switched. The desk clerk says there was a group that needed to have their rooms together and there were no other suites on the 3rd floor. As a rewards member this is unacceptable! The desk clerk was very nasty and said "again, this is all we have."

Also the room was not clean and it was smelly. There was hair around the bathroom and the tub was stained. The pillows smelled like someone's dirty hair. Do you guys even wash the pillows? With COVID still in the air, I would expect you to wash the pillows. There is a sign in the bathroom that talks about your cleaning protocol, I did not see any of this done. The bed spread was old and worn. Paint was peeling from around the window and it was hard to maintain the room temperature. At $172/night, I expected the suites to be in a much better condition.

The carpet in the halls were dirty and smelly. The elevator was old, dirty and paint was peeling.

The breakfast, however, was decent. There was a nice variety. Although that was a sign that says "if you have dietary needs, please ask an attendant". Well, I am a vegan and asked for a non-dairy milk. Although the lady was nice, she had no idea what I was talking about. I then said, "soy or almond milk". She shook her head and said no. So I could not have cereal. I had to have oatmeal and fruit. The breakfast attendants were very attentive. The cleaned as they went along and asked if everything was okay. The replenished the food at a regular basis.

Needless to say, I will never stay in the hotel again. There is a Holiday Inn Express and Comfort Inn right next door. I will be staying...