Samurai Japanese Steakhouse & Sushi — Restaurant in Henderson

I took my daughter here for her birthday. It was a party of 8 and I had made reservations a day ahead, the day of I was running a little behind schedule and called and asked if they have a grace period they said yes ten minutes and I said great and we showed up on time. We were sat quickly, which was nice the hostesses were both very courteous. Unfortunately, my server Marcos was not. He started by immediately taking our drink order, which I thought Was nice and that he was just being attentive. About five minutes later, he came right back And asked me if we were ready to order. I told him I had just written down the other six orders of the children of the party and if I could just have a moment so I can look at the menu for myself, He told me no that I need to order now because they need to hurry and get it to the kitchen . I was also on the phone while he was trying to talk to me, and I was speaking to my mom and asking her to hold on Because I need to hurry and order now because my server is rushing me a little bit he looks at me and goes “ You were late to your reservation” And I asked him “excuse me?” And he repeated “you showed up to your reservation late” and I corrected him. “No, I spoke to the hostesses and they said I have a 10 minute grace period and I made it on time.” To which he responds “oh, OK then.” And he turns and walks away. I am a person who prides herself on how she treats others. I pride myself on the respect that I give strangers. I am also and have been in the culinary union for over 11 years. I have never been looked at and spoken to the way that Marcos the server did tonight. I felt embarrassed. I felt belittled the people at the other table were Looking at us because they could see that it was obviously an uncomfortable conversation. I got up and I was about to leave. I actually did leave and I decided to go back and speak to a manager Because you do not treat people like that And I felt like he needed to be aware of how his server was conducting himself tonight. The manager acted shocked, he said that he couldn’t believe that Marcos was behaving Like this. And that this isn’t usually him and just using a bunch of excuses instead of what a manager should be doing, is apologizing and trying to fix The situation at hand. He didn’t wanna do that until I told him your waiters bad attitude is about to let a $400 table walk away. The manager’s ENTIRE demeanor changed he offered for me to come back in. He said he would get us a new server Which I allowed him to do that Since my daughters and her friends had been looking forward to this all week. I spent $415 - $315 of it Was just the bill. The server was nice and the chef put on a great show for the kids. But just because this specific server made this situation so uncomfortable, I will never ever ever waste money At this hibachi place again. Marcos continued to work at the bar and give dirty looks to me and my guests the rest of the time we were there. HOW UNPROFESSIONAL CAN SOMEONE BE. Geisha house down on Desert Inn is way better and they have way better customer service. The food here was pretty mediocre. The salad is good, love the ginger dressing but the soup was very bland. I’m gonna be honest as somebody who eats hibachi very often. Musashi Would have to be one of the best Next hibachi spots. Don’t waste your time don’t waste your energy, I’m glad for my chef and the server who came and took over and was so kind and empathetic Just trying to help my daughter have a good birthday. Thank you to...

6/6//24

FIRST OFF WE TRIED CALLING TO MAKE RESERVATION AND THEY SAID ITS NOT NEEDED FOR SUSHI SIDE.

We came earlier than we told other guests BECAUSE we couldn’t make reservation, and wanted to get on “the list” so we would have a table by the time guests would start showing up.

The place is dirty and make you wait for your whole party before seating. Which is really awkward and annoying( esp w party of 11 originally). The longer we waited the more dust and grime we noticed. Crappy little host with brown hair and big ol nose piercing was really rude plus you could hear her on her phone blaring tik toks. We asked if we could please sit to start ordering while we wait for other guests and she refused even though the table was ready IMMEDIATELY after we can in (AND we were holding balloons to decorate table for bday). We had our party of 8 (out of 11)waiting and she would just rudely push through us, when the other little red headed host would at least say "excuse me”. Uhh you’re the one making us all wait in your foyer so figure it out bish!!!! Finally we asked AGAIN FOR THE 3RD TIME cause we had a pregnant lady w us(8) if we could be seated and she still gave us attitude but reluctantly sat us after we gave attitude back. We only had 9 ppl show , so if it were up to her we would we still be waiting till this day. TILL THIS DAY!!!!!! Would’ve left if we weren’t here for a friend bday dinner. (They picked).

Lesson to be learned: If you have a big party, lie and say you have a smaller party so they seat you right away then they will just need to accommodate your “new guests” as needed. Which seems more difficult for them, but SUCKS TO SUCK HUH!!!!!!

Also dust is literally over EVERYTHING. They clearly don’t clean. (Can literally see it floating in the air. And sitting on every surface. Where I come from, the hosts clean the windows, blinds, decor, etc. so clearly she sucks at that too.)

Sushi bar was great though. We went and tipped them separately just because they were so fast. But still. Never again man. Main host is trash. Busser and waitress were great. Crappy review just because of their crappy hostesses crappy attitude. And making us all wait over 40MINUTES for nothing.

Hire better ppl bro.

-Coming from an industry/customer service worker for...

Went in to celebrate my son's 17th birthday through his request and this was by far the worst service we've ever had. We had chosen the all you can eat portion. We had placed our order and was going well until they were serving us our final portion which was 6 orders of ikura (salmon roe) and quail egg. The quail eggs had no limit for order but the ikura had a order limit 2 per person in which each order has 2 pieces, so each person would have 4 pieces in total. We were a party of 4 and that would give a limit of 8 orders, so we didn't reach out limit. Another waiter came to our table to verify our that our order was correct so I acknowledged that it was. So the another waiter saw the order after it was completed and she scolded our waitress and the sushi chef about our order but I didn't think anything of it and that would be our last order night anyways besides wanting dessert to end the night. Our waitress comes back with our paper to order more sushi but just drops it off and walks away. So for 20 mins with no food in front us we were just waiting and just being ignored by our own waitress!! My wife had tried to get our waitresses attention but was ignored multiple times. So the waitress that scolded our waitress finally acknowledges my wife after my wife said can we get our check. We said we wanted our dessert and our check. As this unfolds the male that runs the front end who I think is either the manager or owner of the place is mocking my wife for asking for our waitress help and laughs, all this happens right in front of me. Yes, I could've said something right there but chose not to because we were there to celebrate my son's birthday. At this point we are feeling unwelcomed and ready to leave. $140 later we rushed out of there. We have been coming here for years and have ordered way more in the past without issues. Be aware if you are going to get all you can eat and if they feel like you've had enough they will ignore you. Sadly we will not be returning because how they treated us...