KAY Jewelers — Local services in Henderson

So my fiancé bought my engagement ring and wedding band from Kay jewelers on 03/29/16 on 04/02/16 he asked me to marry him. Unfortunately the ring was too big because I had recently lost some weight but that's besides the point. So after the big engagement we were at home and I just felt like the ring had something wrong with it. It looked lopsided like it was dented in on one side. So since I had to have it sized I figured I would tell them about it being damaged and that I needed it to be fixed along with sizing. The woman tried to tell me "no honey that's how it's supposed to be" I asked her to please show me a ring out of the showcase to compare it so I could see that was how it was really supposed to be. Long story short she apologized that the ring was damaged and ensured me it would be fixed and returned to me as soon as possible. So they took my ring in on Monday 04/05/16 and they told me it would be fixed and re sized and ready to be picked up on Thursday 04/28/16 that seemed like a long time but I didn't care as long as it fit me and it wasn't damaged. So on Thursday the 28th I went into the store and my ring was there just like promised, it fit great and was no longer damaged. I was so happy and left glowing! Now the nightmare begins!!! Not even 4 days later on Sunday Morning I look down at my ring to see 2 diamonds missing! I was completely heart broken! So of course we took it back to the store and they apologized and apologized and swore that it would be taken care of right away and they couldn't believe this happened. Of course they tried to blame me asking if I do laundry and dishes with my jewelry on? I was disgusted! Are you kidding me!? This is a diamond ring not a gum ball ring! It doesn't come off once it's on!! So whatever I didn't argue they said they were gonna send it out and it would be back soon. So on Monday 5/01/16 they took my ring in for repair and told me I would have it back on Sunday 05/08/16 and no to worry this wouldn't happen again. They are going to make sure all the stones are secure. So on Sunday 05/08/16 I go into the store and I go to get my ring and again it's there fixed and available for pickup. I left the store happy again! Now here we are 05/10/16 just TWO days later after picking up my ring and I look down this evening to see that there is another diamond MISSING!!!! I seriously couldn't help it. I broke into tears! I have been engaged for 1 month and 8 days and have only worn my ring for a total of 6 days! Are you kidding me right now!? I'm done! Done done done! Tomorrow it's going back and we are getting a full refund! I will NEVER SHOP AT...

I have been dealing with Kay Jeweler from Ft. Meyers, Florida to here in Henderson , Nv at the Galleria Mall. I have had a Ring that I bought back in 2013 and I always take it in every 6 months June and December faithfully and then when the Pandemic hit couldn't take it in to check it out. Kept saying can't do it yet. So finally I had this Young Lady Angunus probably didn't spell her name right I apologize at the Galleria Mall in Henderson and she's Pregnant going to have a baby in December Congratulations. Her Customer Service and politeness is out of this World. She took care of my Diamond Ring and another piece of jewelry that I wear that is close to my heart. I had a pendant necklace made out of my Wedding Ring, my 10th Wedding Anniversary Ring and my very first ring due to him passing after 24 years of Marriage of a Heart Attack and had open heart surgery. May he RIP Sam. This Lady is having my Pendant fix due the marque stone was loose and replacing the purple stone cause the other was chipped. The Customer Service is Outstanding and Thank You so much for politeness and caring of taking care of my Precious Piece of Jewelry. Keep up the Outstanding Customer Service. Thank...

I had an excellent experience working with Kay Jewelers located at Town Square Mall in Las Vegas, Nevada. My wedding is in 8 days.

2 yrs ago my financee purchases a gorgeous Neil Lane diamond ring for me in a size 9. (To be fair, this was my correct ring size in 2019.) 110 lbs shed, my ring size dropped to size 6.

11 diamonds missing & resizing led to my beautiful ring becoming a burden. Michelle (the assistant manager) & Mgr promised to make it right even though my ring was discontinued & purchased in Henderson, NV Kay Jewelers. Tightening all 90 settings was not enough due to dramatic resizing.

They never tried to push an alternative ring that was in stock. Instead, Michelle called out of state & located the exact same ring in size 6 & rush shipped it for free. It arrived weeks ago. I just had time to pick it up. I could not be more delighted about my experience!!!!

It's the perfect fit and they exchanged by a simple swap. I very much appreciate Michelle & all the staff that work at this location. Kay Jewelers did not let me down and now I have my dream ring, set, secured & sparkling just like the day he proposed.

Thank you for saving my life, Michelle, Mgr &...