Zales — Local services in Henderson

I will never go to this location again. The staff member Juvy is rude and I feel I was racially profiled. I came into the store on 9/17/19. Per my wedding ring lifetime insurance policy Zales have to check my ring two months out of the year. When I walk into the store the staff Juvy look at me. She did not greet me. She looked me up and down then continued to help the customer she was with. I walked to the counter. I took my ring off and pulled out my Zales paperwork. I then walk around the store as if I was looking for something. I'm thinking to myself at any moment she will acknowledge. I'm also thinking it has to be someone else here with her. But no she never acknowledge me. The staff member Juvy never said anything to me. She never called anyone from the back to come and help me. Someone finally came from the back. As soon as the person made eye contact with me she greeted me. Welcome to Zales can I help you. As the person was process my Zales paperwork for my insurance. I walk right up to the staff member Juvy and act like I was looking at jewelry in the glass where she was standing. so I could get her name off her badge. she tell did not acknowledge me. I did ask the other staff member that was helping me for a manager I was told the manager Teddy was already gone for the day.

The sad part was the stuff member Juvy keep making eye contact with me but never acknowledge me.

I called on 9/18/19 to talk to the manager Teddy. I was told she was out today and will be back tomorrow. Per Diane. Diane ask me is their something she can help me with. I told her my experience yesterday at there location. her response was well she was helping a customer. so I told Diane their three problems here. I was not greeted when I walk in the store. I was not told I'm assistance this customer BUT I will be with you in a moment 3.Give me a sec I will get someone to help you.

The fact that I called the store and staff member Diane made a excuse for why I was not greeted or helped is mind blowing.

moving forward I will never go to this store...

If I could give less than one I would. I went in on January 28th to order a Mother's Day ring for my wife. I talked to the young lady behind the counter. She put the order in online. She said the estimated delivery was February 22nd, but she said most likely I would get it before Valentine's Day. I got an email letting me know that it been ordered and a tracking number. I keep checking until February 22nd. It keep saying it was being shipped the store. I never received any other email. I called customer service to check on the oder on feb 22. She told me that it was supposed to be delivered between the 18th and the 22nd. She said let me look in the back end. She says it was delivered on Thursday. I said last Thursday she said no February 10th it was signed by Tracy. Before valentines day, which this was going to be a gift for that day. The ring has been sitting for almost two weeks at the Zales. They couldn't bother to call me and let me know that the ring was there I never got the email let me know was there. I went in there Tracy just said, well that's not good and then gave me my ring. I had to ask for a box to put it in. Horrible customer service will never buy anything again from them again. I know the ring was not as expensive as the tennis bracelet or wedding ring I bought there. It should not matter the price when you are helping people. They showed me what the thought if me and my purchase. Just wanted to update my review. They told me, they would call me within 5 to 7 business days from when I contacted them. So now it is the 4th of March, I contacted them on the 22nd of February. I still have not heard from them, so that's the the follow-up. They assured me a district manager would contact me, all I hear is crickets. Horrible horrible customer service. If you are going to buy jewelry, go to a company that will treat like you matter, no matter how much you spend. Zales does not, I repeat, DOES NOT CARE ABOUT THE...

My fiance purchased an engagement ring from this location on 12/21/17. We spent the majority of 2018 abroad for business so the ring has lived in a jewelry box for 90% of the time since purchased. We have recently decided to get the ring sized to fit and noticed multiple diamonds had fallen out. So we brought it back to this location, upon the jewelers initial inspection of the ring we were immediately asked "where the ring was purchased...?". We informed her we bought the ring here at her location, and that we were interested in paying (of course) to have the missing diamonds replaced, and the ring sized to fit. She informed us that there was nothing they could do because of the missing diamonds the ring would be to much of a liability to replace the stones and have it sized, she then followed her statement by promptly showing us the door with a "good luck!" on our way out. So we found a highly reputable jeweler close by and took the ring to them. The owner graciously looked over the ring and quickly found what she described to be a manufacturer's defect... A deep crack on the inside of the band, she said the ring was in to good of shape for us to have caused the crack, also informing us that's most likely why so many diamonds have fallen out in such a short time. This big-box location doesn't care about their customers after the fact, spend your money elsewhere at one of the many family-owned jewelry businesses located near this location. Better prices, better quality, and most importantly better...