The Butcher Block - Henderson — Local services in Henderson

If there was an option for 0 stars, that’s what I would give. I went in the week before Thanksgiving to ask if they would have bone in Turkey breasts. I could have gone to While Foods but wanted to shop local. They were unsure at the time and said they would call and let me know. They followed through with that. Pete called the Friday before to let me know they would have them. I told him I needed to find out exactly how many pounds of meat I needed and would call him the following day but I was pretty sure I would need at least 2. He said it was no problem at all just call him and let him know. I called the following day and no one picked up so I left a detailed message on the voicemail/answering machine letting him know I needed at least 12 lbs and to please call me back to confirm they got the message. No call back. Called back Tuesday morning and spoke to Pete. He said the turkeys were gone and it was my fault because I never called him back. I told him I did call as I said I would and left a message on their voicemail. He stated “no one listens to those messages”. He said he didn’t know what to tell me and I could yell all I wanted the turkeys were sold. TERRIBLE customer service and awful attitude. If you have a business with a voicemail listen to the messages or don’t have one. I understand things happen but the way this was handled was not right. Will never shop here again even though it is minutes from my house. Shop elsewhere… if it happened to me, you could be the next customer they treat this...

I do wish I could give this business more stars and a better review but giving them even 2 stars in my opinion was generous. I've been to this particular store 3 times. Yesterday was the 3rd and last time I will be trying to purchase any meats from them. Each time I went the same thing happens. They don't have the meats on hand that I went to in buy. I wanted lamb and veal but they had no veal and only frozen lamb. How many times does one need to go into a store and get the same answer that they are out of it. Not just the two I mentioned, but other items as well. They seem to always be out of almost everything a butcher should have on hand. Even a supermarket has more items in their case than this store. I will be going to other butcher shops around the valley but I cannot recommend this one. And by the way, while trying to speak to to an employee about something he felt it necessary to watch other people talk to another employee at the end of the small store and was rude to the extent I had to actually tell him that I was talking to him and to pay attention to me. In my opinion and based on my experience 3 different times I tried to purchase meats, I cannot recommend this store. Better to go to another butcher. There are a few around the valley that want to assist you and have...

Dec 22, 2018. I went to pick up an order for Christmas I had placed several weeks ago. Not only was it not ready but when I got it, it was wrong. Ordered 15 veal chops about 1/4" thick, what I got was paper thin. Ordered 15, guy showed me what he had when he got to 10 pcs. That was after I waited in line for an hour to pick up my order. I needed to leave so I told him that the pieces were way too thin but I'll try to work with it, but to cut me 2 more, a little thicker. He said ok, total of 12 veal cutlets. Unfortunately, when I got them home, I had 11. All paper thin. Check out was a fiasco as well, the lady got all upset with me, threw up her hands and walked away when I pointed out that she didn't deduct my $20 deposit I paid when I ordered this meat weeks ago. Their meats are great quality, but this is the second time I've ordered from them and they got it wrong. Also, they're not equipped to handle a holiday rush, they definitely need a better system. I'll have to find another butcher for special orders. Really disappointed and stressing out about my holiday meal. In retrospect, I should've told him to keep it all and...