Chipotle Mexican Grill — Restaurant in Derry Township

⭐️⭐️⭐️⭐️⭐️ What in the Food Service Twilight Zone did I just experience??

So, first things first—we walk in, I’m ready to order my bowl, minding my business, dreaming about toppings. The lady behind the counter? She did not hand me my bowl. No, she smacked that thing down like it owed her child support. I was like “ma’am… are we in a WWE match?”

Then comes Mr. Toppings Guy. I ask for corn. He looks me dead in the eye and says, “We’re out of corn.” Bold-faced LIE. Because next thing I know, he scoops me five kernels. Not five spoonfuls. Not even a respectable sprinkle. Five lonely kernels just rolling around in my bowl like dice. Sir, why even bother??

We shuffle to the register, and the cashier girl is having a full-on meltdown. Like, actual mid-shift existential crisis. Meanwhile, the poor register guy is standing there like a hostage negotiator trying to talk her down. My friend and I are just waiting to pay like, “do we swipe now… or after the therapy session?”

And then… I spot it. The Promised Land. The Holy Grail. CORN. Buckets of golden corn hiding in plain sight. I immediately flag down another worker, Matthew (aka my personal hero, future President, and possibly an angel in disguise). I tell him: “Excuse me, the guy said there’s no corn but I don’t believe him. I love corn. Do you… have corn?”

Matthew—bless his sleep-deprived, 15-hour-shift soul—just smiles and goes, “Of course. Let me get you a WHOLE bowl.” And this man. Actually. Gave. Me. An entire bowl of corn. Not a sprinkle, not a handful—AN ENTIRE CORN BOWL. My faith in humanity was restored.

But wait—plot twist. I go to grab a fork. THERE ARE NO FORKS. At this point, I’m fully expecting the floor to open up and drop me into a sitcom laugh track. But guess who swoops in like the corn fairy he is? Matthew. Again. He refills the forks like some kind of hospitality Batman.

The beginning of my visit? A fever dream. The end? Legendary. Honestly, 10/10 would come back just to witness Matthew politely unraveling after 15 hours on the clock while still being the GOAT.

Moral of the story: Forget the corn bowl I ordered. Matthew is the...

I’ve been to a lot of Chipotles around the country as I used to travel a lot for work. My family and I came to this location from out of town before a show we were seeing in Hershey. Right off the bat, the restaurant was absolutely filthy. Not a single table wiped down, food all over the floor and seats, and no indication that the staff cared to clean it. The guy that made our food seemed bored, but he wasn’t entirely unpleasant. I will say, though this is a hit or miss thing when you go to any Chipotle, he was not very good at folding my burrito as it was falling apart even with a double tortilla wrap.

When we arrived it was not busy but it picked up for dinner rush as we sat down at the (filthy) table to eat. I’ve seen slow service but this was absolutely abominable. People that arrived when we started eating had not even placed their order by the time we were finished. We would have been there three times as long if we’d arrived any later than we did. The staff was incredibly slow and inattentive, but I should have figured that out from how filthy the restaurant was.

The food was okay. Not the worst food experience at a Chipotle but far from the best. A big thing for me with Chipotle is whether they properly fold and layer the burrito and I was getting a lot of bites that were all one ingredient. But I can’t necessarily fault them for that as it’s been a hit or miss thing at every Chipotle I’ve been to.

Overall, I don’t think it’s the worst fast food experience I’ve ever had like some people posting here portray it as. But it was pretty bad and by far the worst Chipotle experience I’ve had. I would not return here if I was in the area, first and foremost because if they keep the public space so dirty, I can’t imagine the safety standards behind the counter are...

Very disappointed with the young ladies serving front line when asking for Pico in my 3 bowls I was told they had a tough day and didn’t prep any. My response was, does take out have any on their to go table” . With them not even looking I was quickly told “ NO” , as I worked my way to end of counter to pay , I looked at to-go counter and saw a 3/4 of a pan of Pico. Just to be clear I’m 6’5” , When I mentioned they had some at to go station the 2 brats who lied to me both run to back of kitchen laughing letting me stand at counter. This all took place at 1:30 pm 5.2.24 sure hope Kathleen the store manager fires both of them. In addition once back to my job site I realized the 25 gift card I purchased and was charged for was never handed to me. I then called store and got a manager on the phone , had to drive back to get gift card and to speak with a manager , Nathan who was the MOD then had the nerve to tell me he just made it, when I told him I saw it and he too was lying to me , his next story was our company policy does not allow them to take items from to-go station for walk in customers. What kind of BULLSHIT POLICY is this. I shared with him I travel for work from Tilton NH to Texas and have visited many chipotle restaurants, and have seen many times items being taken from one area to the next in both directions. To -Go and Walk In. Although he tried to apologize for the 2 brats working counter his lyes made it worse ! I will never go back and I will be sure to tell all my coworkers, friends , family , strangers and more ! This place has become a JOKE !!! Chipotle needs to hold franchise owners accountable. So much for my 80 bucks for 3 bowls , 4 coke bottles, and a 25 gift card. Never again, and I will no longer give employees gift cards to...