Walgreens — Local services in Hesperia

I had my mother come to this Walgreens to fill a prescription for my sick child. I initially handed my prescription to Leslie in the pharmacy. She told me my prescription would be ready after four and to come back. I left my prescription paper that the hospital gave me (it was a large sheet of paper). Later that day my mother went in to pick it up, she was told by Cynthia that she did NOT fill the prescription here, I must’ve been mistaken and that my prescription was sent at the Victorville location. My mother went to the Victorville location and was told there was no such prescription in their position that belonged to my daughter and they weren’t sure what she was talking about. My mom went back to the Hesperia location and was repeatedly that she was mistaken and they had no idea what she was talking about, when my mom asked for help from another worker Cynthia chimes in and rudely said “ I already TOLD her where to go to get it, we don’t have it” , Logan said “well if she told you where to go then you need to go to Victorville.” My mother insisted that the prescription WAS at the store and no one helped her. My mother FINALLY received help after an hour of unhelpful staff not helping her find my prescription. Hector was more than happy to help assist my mother find the LOST paper. How Leslie could manage to lose the one piece of paper that entails her job is beyond me, the incompetence of these rude, and unhelpful employees is such a disgrace to what the Walgreens corporation stands for. Hector was able to find the paper misplaced by Leslie and was the only pleasant thing about this store. Employees like Hector who clearly have received the proper training to deal with customers in a positive manner are why I come to walgreens and are a positive representation of the Walgreens corporation. Employees like Hector are what I expect when coming to Walgreens, employees like Leslie, Cynthia, and Logan are a disappointment to the Walgreens name, and their management, its a clear sign they’ve failed to learn anything they have been trained in and extremely concerning when incompetence is involved in dealing with important prescription papers, and how someone so incompetent could be working with such papers and LOSE them is beyond me at how they are still employed at this point. I have contacted your corporate offices by email and received an email on 2/19 I would be contacted by upper management. I have NOT received ANY calls about this terrible experience. Common knowledge tells me the store manager, Kraft, clearly doesn’t concern himself with these pressing matters and protects incompetent employees like Leslie, Cynthia, and Logan. And not commending outstanding employees like Hector. The lack of care from the management team is VERY concerning as a long time Walgreens customer. I have emailed a second time, about not receiving a call from management as stated, when I receive a call, I will update this review, but we will see if management cares to respond. If not, I will have to reach out to the district Manager, and...

I’m only leaving this review because they placed me on hold which I understand. Then after a couple minutes it started ringing and they asked me to hold again so I did. This happened 7 times. The last time they answered they were irritated with me! I’m not calling back and trying to get thru over and over again I’m simply holding patiently like they said!! Do they not know their phone does that?? The 6th ring they answered and didn’t say anything just placed it on hold… the last ring they just let it ring forever until this automated voice said call back another time and hung up. I don’t understand why if they’re that busy and know they won’t get to me just tell me to call back another time? Instead of getting upset with me for holding and treating me like I’m bugging them for holding 35 minutes. Just rude. Tell us if you want us to call later…. Trust me we prefer that! Your phone rings after a certain time every time YOU...

The male cashier who was working around 6:00 PM on April 11th exhibited extremely unfriendly behavior. When I asked if there was a charge for shopping bags, he responded with a disdainful expression, which made me feel very uncomfortable. As a customer, I expect to be treated with respect and courtesy, rather than encountering unnecessary disdain and unfriendliness. I hope you can take customer feelings seriously, provide training for your staff, and ensure that similar situations do not occur again.

I want to express my appreciation for another male staff member at the store! He provided excellent service by being very polite and helpful when asking if I needed assistance. His professionalism and willingness to help left a lasting impression. I hope you continue to maintain this level of service, ensuring that customers have a pleasant shopping experience...