Fajas Y Mas Hialeah — Local services in Hialeah

If I could I would give it a negative rating, but as there is no such rating ... I was in store two days after my abdominal lipo surgery. As I was still swollen, the saleswoman who attended me (name: Hillary, Pembroke Pines store) advised me not to try the strap, as the liquid that was still leaking could soil it, and buy the medium size. I asked what I would do if my size was not that, and she replied that she would note on the back of the purchase note that I had not tried the strap, and that I would have up to seven days after the purchase to make a return. . After five days of purchase I went to my doctor and tried the brace in the office. My doctor recommended me a larger size. I came back this day, then, in the store and was attended by another seller who, barely heard me give the explanation, already came at least harshly, saying that it was impossible to make the exchange, because exchanges are made only by returning the product in perfect conditions. When questioning what these perfect conditions would be, the seller told me that I would need to return the product in the package and with that paper tag attached to it. Now, to try the strap I had to unpack and remove the label. I still asked her: do you see that the strap is intact? Not used? She said yes, but it didn't matter: without the paper tag and if the back package wouldn't happen, period. Outraged, I still tried to argue, since Hillary had at some point given me this information: she only told me that I had 7 days to exchange the note. Of course, if she had guided me, obviously I would have kept everything right. The saleswoman then said that I was lying but it still didn't matter, I wasn't going to change it and period. I tried in every way to explain that it was not my own, that I was misguided by the store's own saleswoman, but there was no talk. I then asked to speak to the manager, one of Maria who, on the phone, was even more stupid than the saleswoman herself. They tried to argue with me that in the United States you don't trade any products without this paper tag. I found it absurd, because there is something I admire in this country and respect for the consumer. Here, even if you don't have the product invoice (which I had, with the seller's own notes on the back - and I still have it), they look in your credit card, do their best to help remedy the problem. client. They assume that the customer is important and is being honest. Product exchanges here was never a problem! This store was a disappointment in this regard ... I understand the rules they have for trading, but I don't understand why I didn't receive proper guidance at the time of purchase. When I asked this I was told that the problem was mine: that I had to know! Well, at least weird ... I don't work selling surgical braces and it's not a product that I have a habit of consuming. The lack of guidance was only overcome by the lack of respect. The product is good, has potential, but the points mentioned above are very serious, so you want to get success in any segment, especially those dealing with the consumer. Newly operated and in pain, I was still walking around the store before I finished what I was going to do there, and the saleswoman tried to say that I could not be walking there: why, crazy, since it is an open trade the public and I still couldn't solve what I really needed. Anyway, zero score for service and, on the product, honestly looks very good, but I did not have the opportunity to evaluate, for...

NEVER COME HERE

I am a Registered Nurse working at one of the most reputable plastic surgery clinics in the area. I have referred numerous post-op patients to Fajas y Más in the past, particularly because of your no-line compression boards, which are essential in preventing fibrosis and achieving a smooth recovery.

However, I am writing today to formally express my deep disappointment and frustration regarding a recent experience I had with your Hialeah location—an experience that has completely changed my perspective of your company.

As I prepare for my own surgery on July 1st, I naturally turned to Fajas y Más for my post-op needs. I sent my sister to pick up a compression board, trusting the quality and service I have recommended for years. Unfortunately, the board was the wrong type, and I called the store within minutes to request either a refund or store credit. I was informed that the type of board I needed (no lines) was not available, which contradicts what many of my past patients have received.

During the call, I politely asked to speak to a manager. The woman who answered claimed she was the manager and said she would call me back after speaking with her boss. After waiting nearly an hour with no follow-up, I called again. This time she told me the manager was in Colombia.

When I attempted to call again, thinking I may have dialed the wrong location, she answered the phone aggressively, yelling at me, saying:

“You keep calling here! I’m working! Your problem is your own problem! We don’t have your board! Stop calling!”

I remained respectful and asked in Spanish,

“Señora, por favor no me grites o faltes el respeto. Es tu trabajo ayudarme. Estoy llamando por consejo. ¿Puedo hablar con la manager? ¿Tú eres la manager?” She replied, “No, I am not the manager, I’m an employee. Now stop calling,” and then hung up on me.

This interaction left me emotionally distressed and humiliated. I have never encountered such unprofessionalism—especially from a business I once trusted enough to send my own patients to. This employee: Falsely claimed to be the manager Yelled at me over the phone while I remained respectful meanwhile infront of costumers. Refused to provide assistance Hung up on me in the middle of the conversation

I expect Fajas y Más to take this complaint seriously. The behavior I encountered shows a complete lack of customer service, empathy, and professionalism. It’s unacceptable that someone representing your company treats clients—especially post-op clients who are in a vulnerable state—with such disregard.

I will be contacting corporate directly and writing public reviews so other customers can be warned about this unacceptable treatment, especially at the Hialeah location.

Thank you for your attention to this matter. I sincerely hope this is addressed and that proper training and accountability are implemented...

I went to get 2 full body garments resized. They were different brand and different styles. The lady they have now doing that is no good. She did one side smaller than the other. Meaning she cut more on the left than the right. When I told her and asked her to fix it she said that it wasn't her doing that is how the garment comes from the factory.. Both garments were not like that when I took them in. And they were different brands. How could both have the same defect? Not only that. They stitching she did it weird. So when I wear them you can clearly tell I'm wearing them. It's ugly and bulky. I asked her to fix it but she said she can't. Now out of the 2 I can only wear one of them because the other one is really bad like the left arm goes in way too tight since she cut more from that side. The other had adjustable straps so I could play with it for a better fit, but now I can't wear the $150 garment. Waste of time and money. Don't go there unless they hire someone that actually knows her stuff. The lady they had before was really good....