Good's Home Furnishings — Local services in Hickory

UPDATE* Just received a call from Brett from Goods. Our chairs had loose mounting bolts for the automatic reclining, 2 for 2 of them!! They had to pull the leather back off the chair to tighten the bolts and replace the damaged leather from the rubbing of bolt issue. Now they are sending chairs back to us. We don’t want them as we now have purchased what has turned into refurbished chairs! Used less than 6 months with an extra warranty purchased at time of purchase. I’m not even sure what that warranty is for at this point but it wasn’t cheap so beware! This place does NOT stand behind their products they sell. I feel they all take the side of the faulty manufactured chairs company which is Motioncraft than their customers that actually give them the money. I can not stress this enough BEWARE! He said multiple times that they are confident they are fixed. When again we asked if we could change to manual reclining they gave us a price of an additional $1300 each to do so which would make manual recliners cost a total of 3800 each. You would think if the issues were caused by faulty parts they would do SOMETHING to appease their customers but they have not. We have been without the working chairs since NOVEMBER on a chair received in June! Again BEWARE! horrible horrible practices and service. **

We are having THE WORST time with Good’s in Hickory NC. We ordered 2 leather motioncraft recliners from Deb Abernathy. Wanted manual but she sold us on electric recliners. Received them June 2023 and was on the phone with customer service in November give or take a week or 2. Was given the run around by an extremely rude customer service agent named Paul. Escalated to his boss Matt at one point and Matt said he would get some additional information and get back with us. Never heard from Matt again. So, Paul sent a local repair person to look at the recliners, this guy said I don’t think they are repairable because the motor was mounted in top of the wood frame of the chair causing a lot of noise also worn spot on leather from the rubbing of this misalignment. Both chairs mind you. Anyways Paul then scheduled a pick up, chairs were picked up and we asked to be kept in the loop as to what they were going to do. We had also asked Paul and Matt how much it would cost us to change the chairs to a push back recliner because our confidence is super low understandably. Then we get an email from Paul saying chairs are fixed you should receive them in 2-3 weeks from the delivery service. No explaining of what was even done. These are new chairs…. Why are they not more helpful. Paul has been constantly rude, agressive and hasn’t been truthful as to what has been said or emailed. When we questioned him on what was done he said he sent 10 emails then said 7 emails and we looked and he sent 2. When asked he said I kept you informed in again another short email. What gives? Is this normal service from Good’s?. I think we are in the process in looking for a contact at Motioncraft and for the store manager. If I had know dealing with Goods would have been so bad I would have gone back to furniture land south which is where I usually shop. I have never had issues from...

My husband and I were looking for a bedroom suite; we are solid wood lovers. And, it has been 10 years since we bought furniture. Of course, in today's world of furniture, much has changed; add to that our knowledge of furniture and how "good stuff" is constructed; my background in manufacturing; and how the industry is not always honest in its presentation of quality or materials. We usually very quickly see through most of it, but I'm sure, not all. So, with a smile and without apology, I admit that we are not the easiest of customers; we might be some of the nicest and most respectful, but our detail requirements and deeper examinations of the products take patience and the right sales agent. Well, we certainly found the right one at Good's in Hickory's Furniture Mart. Tonya met us with a smile, and responded to every question, admitted openly to not realizing some aspects we mentioned, and seemed glad to add new considerations to her considerable knowledge of the products and companies she represented. She immediately called the manufacturer for an answer to one of our questions and we had the answer in just a few minutes. We could not have found a more professional, knowledgeable, friendly and genuine person. She was very interested in our vision; and, it seemed important to her that we walk away totally assured that the choices were what we really wanted. Once we identified some choices, we said that we wanted to walk around and compare what others had to offer. She smiled and said, "of course" and asked us to please call her or come by for any clarifications, that she hoped to see us come back. Not once did we have any sense that this interaction was only about the "sale". Of course, it was important to her to close a sale, but when agents are more than a sales agent, it shows. She has more interest in her customers than "just a sale". So, we looked around, and came back to finalize a choice. I have to say that it had a lot to do with Tonya's manner with us. There were other attractive choices at 2 other places that would have been acceptable; but, because of Tonya's patience in making sure we understood the quality level of the choices at Good's, we were convinced, with evidence, that the quality product was at Good's, and the most qualified and interested sales agent was also at Good's. We enjoyed her as well. While being efficient and effective, a top professional, knowledgeable, and inquisitive along with us, she was friendly and fun. Not a minute was wasted; yet, we were not rushed; nor, did we feel that she wanted to move on. She quietly addressed other customers while working with us; answered the phone without interrupting us, never missing a beat. So! We will go back to Good's because we felt the quality was there, in product, and especially in the personnel,...

I have purchased from Goods Home Furnishings on two different occasions and worked with Ashleigh Murphy on both occasions. Initially, I was very happy with both purchases and my experience was very positive — u n t i l I had a problem … I purchased two high end leather recliners - - along with a $300 protection program at Ashleigh’s suggestion. When I contacted them regarding a claim using my protection program, I was told that the protection program did not cover what I specifically bought it for - pet scratches. Ashleigh and I had discussed it when I purchased the recliners- that’s why I bought the protection plan ! So I ended up with two scratched up recliners and was also out the cost of the plan $#!+ Before this came up, I called Goods and got Ashleigh again. I was looking for a mattress. She suggested a NC company that a family member had recently used that came with a 10 year warranty — it wasn’t a cheapie either ! Well, I have never had a mattress wear out so fast… the first year it was only a guest bed, but thereafter it began to be used regularly. So, after 3.5 years of regular use it had a visible dip in the mattress. When I called Goods, I was sent to customer service who told me that I had to take this up with the manufacturer. They gave me a phone number and told me to let them know if I needed further assistance. The phone number offered no human contact and just referred you to the website. The website that I pulled up on my phone and tablet showed no way to contact customer service. It just offered a physical address. When I called Goods back to ask for assistance they became very terse and elder shamed me by questioning my ability to use a computer or even the phone number that they had given me. After speaking to her supervisor while holding the phone against herself (unprofessional ) she told me she could not help me. At this juncture, I told here I had made two purchases through Goods, and had problems both times. I told her I would not be back, but I would let people know about my...