Kohl's — Local services in Hickory

It’s usually a great experience there but Thisbe experience I had stopped me from going there. I was buying one item and I forgot my license and kohl’s charge card that day from being in a rush from work and them closing soon. I had my dad send me the picture of my license so they could verify it was me in the kohl’s charge card. They wouldn’t take it for anything but every other kohl’s has took that if I forgot my license especially for something under 50 dollars. But that’s not even what made me upset it was the manager. It was a short black lady she was very rude and asked me questions like why would you leave your license at home then anyways? She just made me feel very uncomfortable and pretty much made me feel like I’m lying . I offered my social security card as well as the picture of my license because I really needed the item I was getting for work the next day. Even the lady on the phone that I called after laughed and said we have never had a manager do that. But the lady that was rude to me just walked off pretty much while I was talking and she also just looked at me the whole time like I was stupid. She paid attention to other people while I was trying to talk to her. She was just very...

My husband signed up for a new credit card in order to get the 25% promotional discount. Our total was $408. I thought it was high but was rushed due to long lines of people behind us. We had to put the total on the credit card for the discount but immediately paid it off with our debit card. Upon walking to the parking lot and reviewing our recept I realized they had not applied the 25% discount. I webt back in and the manager apologized and applied the discount back to our card using our receipt. What I didnt realize is she applied the $71 back to our charge card that had already been paid off in full rather than our debit card. She was unable to fix it further and referred me to customer service. After long hold times and rude associates, I found that I will have to call back next week and then they can fill out a request to send us a check for the $71 which will take at least 2-3 weeks! This is terrible business! Took them seconds to screw up and take my money but Im expected to wait a month to get it back? Kohls you have lost my business for good and I will contact the...

I was in the Kohl’s in Hickory NC the other day. Purchased clothes and perfume. At home, later that day, I tried on the clothes. I noticed my perfume was not in the bag. I looked through it 3 times, no perfume. I called the store and told them it wasn’t in my bag. The woman gave me nothing but attitude and said “we will have to watch the video, since it was not left at the register”,”we will call you back”. It angered me, so I said to her “I am not stealing perfume. I paid for it. I have my receipt”. She said “well it wasn’t at the register and we have to watch the video. We will call tomorrow”. Well tomorrow came, no phone call from them, no money back, no resolution. Kohls in Hickory NC stole from me! Not the other way around. The young woman must have not put it in my bag, nor did she hand it to me in a separate bag. Her job to do so. Kohls job to make it right and pay me MY MONEY back. Won’t be shopping...