Five Below — Local services in High Point

I will never shop at this location again…. The whole idea of self check out is self explanatory. The lady at the register wants to check me out breathing down my neck like I’m about to steal something but or course the lady behind me can ring herself up that was not my ethnic background. That all it took 4 me….. & when called out on the foolishness she trying to act like I’m crazy. Arguing with me & stating this location has a lot of thief. That has nothing to do with me. I go to work everyday and I don’t need or have to steal, Racial profile me and then come outside to talk to the manager about the situation. Now wait a minute you are supposed to be in there watching the customer from stealing and ringing up people like myself,who watching the merchandise? Make it make sense. Ole Karen playing the victim. Not spending my money at a location with all...

No matter which location that I go to nobody greets me, but I hear them greeting other customers. This company needs mystery shoppers again. Also, the self-checkout is ridiculous! If you ask an associate about a product, they will point you into a direction, but don't take you there as everything is cluttered in the store, I still may not be able to find it. Next, I did make a purchase and the store associate told me herself that she does not like working there and so on. No associate should ever tell any customer that. As a person looking for a job this is an inappropriate comment. If you don't want to be there than leave! Give other people a chance who has customer service and hospitality an opportunity at employment. Your store is going down and is not just $5 and below...

My child was playing with a ball, bouncing it to see if he wanted to purchase it, I turned around to assist my other child and this is when an employee come up to my child, snatched the ball away and angrily told him to stop before walking away. I couldn’t reach them in time or else he could’ve kept that same tone with me. Horrible customer service in my opinion, clearly they have the balls there for a reason, I understand if he had been bouncing the ball in another part of the store but he was bouncing it in the area marked on the floor for the balls. Clearly their staff need better customer service training. The store was also dirty and unorganized. The Greensboro stores are leagues better and...