Dutchmans Casual Living | Highlands — Local services in Highlands

It really takes a lot for me to take the time to write a negative review and I will usually just let a bad experience go and move along but after my third rude and unprofessional experience I feel compelled to share. Everyone can have a bad day and come across a little crotchety once in a while but the sales associates here as well as the owner are simply rude and obviously ungrateful to their patrons. Six months ago I made a custom order of 2 beautiful chairs but needed them in the “time-frame promised” of 6 weeks. After 8 weeks rolled by with no word I called to inquire the status as I was on a deadline. I was told they were back ordered. The shorten the story, 12 weeks later I called to cancel the order with the understanding that I would likely end up with a store-credit for my down payment, which I was fine with. I was told that I would still have to either purchase these chairs or pay a 30% restocking fee bc they would return them. I went to the store in person to find my chairs on the floor for sale not having been returned. So I would paid a 30% fee of $1200 to “not return” the chairs back to company ordered from. Anyway, I ended up buying them anyway. Today, I retured to the store with friends to spend a gift certificate we received as a wedding gift. We were sitting in a chair to see if it was comfortable as my friends are building a house and want a house full of new furniture. The owner herself approaches my friend and says “I need you to move”! He was in her way. No other words, just move. She was so incredibly rude!!!! I do not even want to darken the doors to spend my $1000 gift certificate!!! Totally unprofessional and just simply RUDE!! I don’t understand how they have such a great biz! I guess it’s only because the owner has great taste in decor but certainly not...

Visited the store on 5-26-20. It was open! Lovely store with unique furnishings. I was left to browse uninterrupted, which I prefer. I found a nice pedestal bowl which was discounted. Bonus! I approached the cashier's area to pay for my item and 3 ladies were busy staring into their computer screens. I stood there for about a minute. Count. 60 seconds. - when the lady I was closest to said that it would be a minute without looking up. Eventually, the lady furthest from me asked if she could help. I stated that I wanted to pay for my item. She rang me up, bagged my bowl, and handed it to me and went back to her computer screen. No "Thank You's," "Have a nice day." Nothing. I don't crave small talk. But, the people at this lovely store lack BASIC...

This store is the worst at not wanting to sell customers their merchandise. I have now had 2 separate experiences where the lady behind the counter didn't want to get off her computer to assist me. Both items I wanted to purchase were large cash items and both were for sell. But recently, was told to come back in a month because she didnt want to rearrange the flowers in the vase although numerous vases were available to house the flowers. Unbelievable way to do business. Gonna take my...