Highlands Inn — Hotel in Highlands

Disappointing Experience Due to Theft at Highlands Inn

I recently stayed at Highlands Inn, and unfortunately, my experience was significantly marred by a serious issue: property theft. While the hotel has some positive aspects, the incident of theft has left me deeply dissatisfied.

Pros:

-The hotel's location is convenient. -It has a charming small inn feel.

Cons:

-After my stay, I reached out multiple times trying to recover a forgotten item, but received no resolution. I was only told, “I checked the room and nobody turned in the item.” Given that I had booked two rooms for two nights, I expected better support and resolution. -The response from the hotel regarding the theft was lackluster which left me feeling unsupported and frustrated. A theft involving an item valued around $300 is unacceptable. -The overall sense of security was poor. The doors didn’t stay closed properly, which significantly impacted the quality of my stay. -The front desk was unmanaged; phone calls went unanswered, and there was no oversight for check-outs. Guests were instructed to leave their keys in a basket where anyone could access them.

I hope the management takes this feedback seriously and implements measures to prevent such incidents in the future. While the hotel has its merits, my experience with theft overshadows the positives, and I am unable to recommend it to...

I have just returned from 5 days at the Highland Inn last week. It is a charming place full of beautiful antiques and interesting history. The Inn, however, badly needs overall attention nd care. The hallways and elevator smelled terribly musty and the carpet was worn and dirty. The bed linens were terrible - thin and worn - certainly not what you would expect in a historic facility of this caliber charging these rates. When I arrived on Monday afternoon, the front desk attendant acted as though I was an interruption although I learned there were only three other guests in the hotel. There was no general information offered other than brief answers to my questions. On Monday morning, however, a warm, cordial staff member, Chris, was delightful as she prepared and served breakfast but also took the time to welcome each guest and offer information about the Inn which she obviously loved. After breakfast she offered to show me some of the unique areas of the building I would have never seen otherwise. She is your best ambassador and hardest worker. As the week progressed and a few more guests arrived, she offered the same hospitality to each person in the dining room although she was busy preparing, serving and cleaning up plus managing the front desk. It would be such a shame to see this beautiful old structure continue to decline when it has so...

• STAY AWAY! CONSUMER BEWARE! STAY AWAY! * THIS WAS ONE OF MY WORST CUSTOMER EXPERIENCES EVER! STAY ANYWHERE ELSE! -- I booked this hotel weeks before arriving and was charged a deposit and emailed a confirmation. When I arrived, Michaela (sp?) explained to me that there was a system error and I was given the wrong rate. The difference was $200 and I had to pay the difference if I wanted to stay there. There was no apology for the system error, empathy or any compromising even though I had my confirmation. When I explained that this is not the right response being that the error was entirely theirs, I was threatened with being escorted off the property. It was wild, I was just explaining that I’m feeling strong armed to pay more because now I have nowhere else to go and the response was ‘you’ll be escorted off the property if you don’t pay the difference.’ Note, I’ve never been escorted off a property before or threatened like that in the past. I agreed to the new rate (because I had nowhere else to go) and went up to the room and started calling other hotels. THANK GOD I found a room at another hotel because the room was probably the most dated that I’ve ever seen; felt like I went back to the 80s/90s. Read other reviews about the age of the furniture but most importantly,...