PHE, Inc - Adam & Eve — Local services in Hillsborough

!!!!BUYERS BEWARE OF MAJOR SAFETY AND HEALTH CONCERN!!!! purchased a product and over time the wire got bent. I ordered a replacement of the product and put the old one away in a box to be thrown away. No big deal because thats normal wear and tear. Forgot about it for a couple months and then went to throw it away. Only to discover the head of the product had melted and had a tooth paste consistency. Writing it off as a weird fluke that a product would melt in a house kept at 74 degrees at all time and wasn't plugged in. Well doing normal safety inspection of the current products i use, I found the new one I got to replace the old is starting to melt to.

I contacted the the chat on their website of the MAJOR health and safety concern. I was told that because its out of the 90 days, the most they will do is an exchange. I said I don't want my money back or a new one. This is a major safety defect that hasn't been addressed, why would i bring in another unsafe product to replace the defective unsafe product.

I was told "Sorry you feel that way. It really is a great product" Then was told they will "pass the message a long". Which we all know it isn't going anywhere. The alarming lack of concern over our health from this company is crazy.

So BUYERS BEWARE of the Adam & Eve Magic...

I contacted the business as I had an issue with an order that I had sent being received to this business and not the business that was on my label. I spoke with a gentleman that was quite snarky to find out if they had my package and if it was sent to the correct location. I did eventually get the information I needed but not until being talked to condescendingly. I was quite polite with the gentlemen and he could have been having an off day. Still you should not talk to a customer that way especially when that customer is not treating you that way. I recommend better training to your employees for there...

They sell toys that only work 3 months then want to keep sending the same worthless ones as replacements. Wish I never tried it at all. The free toy works better than the expensive one I ordered and lasted longer...