T-Mobile — Local services in Hillsborough

I recently had the pleasure of experiencing outstanding customer service from two exceptional representatives at T-Mobile, Couri and Zan. I wanted to take a moment to express my gratitude and share my positive experience.

From the moment I initiated contact with T-Mobile's customer support, Couri demonstrated professionalism and a deep understanding of the products and services offered. Couri was patient and attentive, actively listening to my concerns and addressing each one with clarity and expertise. Their friendly demeanor and willingness to go the extra mile truly stood out.

Zan, another member of the T-Mobile support team, also played a crucial role in resolving my inquiries. Zan exhibited excellent problem-solving skills and was able to provide practical solutions in a timely manner. Their commitment to ensuring customer satisfaction was evident throughout our interaction.

Both Couri and Zan went above and beyond to assist me, making me feel valued as a customer. Their dedication to providing exceptional service is a testament to T-Mobile's commitment to customer satisfaction. It's refreshing to encounter individuals who genuinely care about resolving issues and creating a positive customer experience.

Thank you, Couri and Zan, for your outstanding support. I appreciate the level of professionalism and commitment you brought to resolving...

I visited this T-Mobile store because it had the highest ratings in the area, and now I understand why!

As a T-Mobile for Business customer, I usually can’t get much help from in-store service, but the team here went above and beyond to assist us.

Crystal, Emily, R, and Aysel were all outstanding: friendly, knowledgeable, and truly committed to finding solutions for us even though many of our needs were not directly serviceable by brick-and-mortar locations.

Their professionalism and willingness to help made what could have been a frustrating experience incredibly easy and pleasant.

I wish the rep that signed us up for Business would have explained more to us prior, and I feel that T-Mobile could be much better about that upfront— but the team here was fantastic & helped me figure out everything!

This store absolutely lives up to its reputation, and we wouldn’t hesitate to come back. If you need top-notch service, this is the...

Even If It’s a Drive—This T-Mobile Store Is 100% Worth It!

I’m lucky enough to live just minutes from the T-Mobile in Hillsborough, NC—but after my recent visit, I can confidently say: even if you’re not nearby, this store is absolutely worth the trip.

I went in to upgrade my phone, and the experience with Crystal and Davaun was phenomenal. Crystal didn’t just check boxes—she took the time to chat, understand what I needed, and offer thoughtful solutions without ever pushing a product or upsell. It was genuine customer care, not just customer service.

While we transferred my phone, we laughed, swapped stories, and the time flew. I didn’t feel like “just another sale”—I felt like a person they were happy to help.

Whether you’re down the road or coming from out of town, make the Hillsborough T-Mobile your go-to. The people make all the difference—and Crystal in particular is someone you’ll be...