Le Creuset Clearance Store — Local services in Hilton Head Island

I wanted to take a moment and share our recent experience with multiple Le Creuset stores. Below is the note I sent to Leadership.

My wife fell in love with the Caribbean color scheme when she saw 8 plates at the Bluffton SC location. This moment kicked off a multi-store, multi-state search for additional pieces and our “needs” grew from 8 plates to 16 full sets of place settings. We contacted multiple Le Creuset locations and ended up purchasing from Bluffton, Yemassee and National Harbor. Each experience was just an incredible pleasure, including the Bluffton manager calling us back a week later after she . Each staff was helpful, professional and friendly. You should be very proud of the experience Le Creuset is providing to your customers and exceptionally proud of the people in the stores that are part of the team. Le Creuset is hiring the right people, training them the right way and providing customers the right...

Second time visiting the store after spending about $3000 here in one visit. I am so disappointed in the demeanor of the young sales person with dark black hair. I asked a product question because I am looking for a very specific type of panda to add to my collection and she told me I could scan the QR code and find out the answers to my questions. Then I observed how she treated a man and his child that were shopping for Mother’s Day. It seems as though she consistently looks as customers as an interruption and act as though it has beneath her to positively engaged with anyone. I highly recommend driving to another location as there are numerous to...

I ordered 3 items from Lecreuset and paid an extra $20 for 2 day delivery as these items were a gift. In 2 days, 2 of the items were delivered. I called the customer service line and waited for 2 hours and nine minutes before someone answered. 53 minutes later I still had no answers or resolution. I have requested a refund on the “contact us” email site 5 of the last 7 days with zero response. These items are way too expensive to be ignored as a customer as there are many other comparable, less costly, options in...