Duke Health Holly Springs — Local services in Holly Springs

the only star on this review is for the front desk lady at women's health.

My wife and I were recommended to a mid-wife that works out this office, but when we called to schedule a first trimester pre-natal appointment we were told that it had to be with a doctor instead. we accepted this but told both the scheduler and the nurse at the clinic (that was on the phone with us) that we did not want to perform the first trimester ultrasound (which is not the only way to aquire the needed information, and according to ACOG is not any more accurate than traditional methods for certain information, like measuring weight of the baby), they told us that was fine.

today we went into the office for our scheduled appointment, and when my wife went back to meet with the doctor she was told that she HAD to have the ultrasound. when my wife asked if this was the doctor's personal preference or policy she was told this was clinic policy and if we didnt agree to it we would not be accepted as patients. we then asked if they would accept an AMA (against medical advice) form saying we accepted the risks of not performing the medical procedure. we were told this would not be accepted, and that the office visit today was non-refundable.

it is shocking to me that ANY medical office would refuse an AMA form to a standard procedure. this medical office is VERY unfriendly to parents choice, we DO NOT recommend anyone going to Duke Health for...

I had gone for annual physicals which are covered with no deductibles from my insurance. I was surprised to see hospital charge $150+ in deductible. I wrote/spoke to hospital and spoke to my insurance and realize the diagnostic code used by hospital (for thyroid test) is not related to annual physicals. I wrote back to hospital who checked with their coding department, who just affirmed they coded the service right and i have to pay my deductible. At about the same time my wife who is covered thru exact same insurance went to UNH and got same test with no deductible. It feels like as we all know, hospitals are rigging their code/billing systems. I can only imagine plight of patients with more serious hospitalization issues with such a broken/capitalistic system, that is caring more to make a buck, by bending the system. I am going to stop using Duke services and suggest the same, till they correct their billing practices and focus more and rightful...

A typical corporate, profit-driven, "sickness care" organization intent on bleeding patients dry in order to wring out maximum profit for shareholders. Canceled an appointment I'd had for almost 2 months with less than an hour's notice, saying I could be "squeezed in" after a week - but leaving 3 automated voicemails about how I'd be charged if I showed up 15 minutes late (something I never agreed to). Duke Health is not a small office, and could easily have RN coverage or at least demonstrate some minor consideration for patient health, as many much smaller medical offices do. The fact is: its more profitable for them to set up a factory system laden with hidden fees and "gotchas" that maximize gain. Maybe their doctors are amazing; or maybe they're exhausted from the endless assembly line. Either way, this isn't somewhere I'll choose to trust with my health care...