Duke Urgent Care Holly Springs — Local services in Holly Springs

Horrible experience. Very rude staff. They ask you questions and cut you off. Almost as if you're incompetent. This went from the triage all the way to the doctor. If you ask questions, they don't answer them. Didn't even give me the information to my MyChart upon discharge. Never experienced this in Raleigh. It's definitely the culture within this establishment. Dr. Lynch was the physician who saw me. 0/10 DO NOT recommend. The very kind lady at the front desk deserves a plaque on the wall, a raise, and a promotion. PLEASE go to the Wake Med ER. They'll treat you like an actual patient and seem to like what they do for a living more than this staff. I'll be calling to escalate this matter, for sure!

HOWEVER... they were extremely quick in getting me seen. ALSO the facility is extremely clean. I can't take that away from them. I would ask that, moving forward, they spend more time making sure that their patients feel heard and seen. There is nothing worse than feeling like you aren't worth asking questions, being answered, or given medical advice. As a colored woman, this happens all of the time. As a woman who has been misdiagnosed, it is extremely important that I'm heard and that my questions are answered to the best of any physicians ability. The staff just...

I visited back in February because I was consistently sick for 3 weeks and wanted to know why. I didn’t get any definitive answers on what was actually wrong with me, just definitely what’s not wrong with me (no fly or covid). I then had to schedule another appointment (with my primary care this time) to receive medications for what they thought might possibly be going on that they didn’t prescribe anything for. Whatever. Fast forward 2 months and I’m receiving a notice of a bill in my account for over $700 for the one urgent care visit….. When I have insurance that covers all but the copay?! The insurance claim got rejected due to no one being on file for my subscriber number they entered in wrong… and instead of reaching out to me directly to solve the problem because I clearly was covered (they ask for your insurance card!!!!!!). They just proceeded to bill me an absurd amount and also didn’t even call about that. Good thing I saw the bill notice in my thousands of emails before it eventually went to collections…. Duke is supposed to be the best of the best & that’s why I chose this urgent care over the 3-4 urgent cares that are closer to my home. Never...

We were at this facility over the weekend as my 8yr old fell off from a ht of 8ft and hit the ground,he was literally bleeding and couldn't walk when we went there.the nurse who attended us was soo rude and adamant about him standing on the weighing scale by himself . I understand you need to get weight for medicine dosages etc but can't you be kind or have basic empathy towards a kid who is already in lot of pain and trauma,? We have been here many times and never had this kind of experience so it's either that particular nurse( sorry didn't get the name of her) or she is having a bad day and just showing it off on patients We were asked to go to ER as there was no scanning services right after we saw the provider. There was no point in taking us when they know they couldn't do anything. They didn't even clean the blood because they couldn't treat. Horrible experience and I have to pay them for...