German Car Depot — Local services in Hollywood

Brought my Volkswagen Jetta TDI to German Car Depot because of a random brakes issue, had a loud noise and vibrations coming from the front when reducing the speed above the 60 mph then tendency to blockage. They supposedly tested the vehicle but they came up with a different diagnose, indicating transmission issues, I never had any warning light from the transmission, which was serviced about 27k miles. About a month before another mechanic l serviced my brakes, he checked the vehicle computer but he didn’t diagnosed transmission issues on his Snap On tester. German Car Depot (GCD) report described my transmissions as “shot dead”, very weird since I didn’t have any light on the dash, nor any strange behavior from the shifting. GCD quoted $3500 originally to replace my transmission with a used one however after they kept the car for 10 days their bill ended up to $4129.00! ———— After a similar "bleeding" once I drove on highway the car was having exactly the same issue, nothing different. I brought my Jetta back to GCD shop, they kept the car for another week, now they addressed the issue to a motor mount. This time before they started working again on my vehicle my dad stopped there telling them that it should have been a simple defective brake caliper since the mechanic who previously serviced the front brakes used aftermarket parts. On Friday afternoon the car was ready, but I was stuck at my workplace and couldn't stop by to pickup the car. The shop manager said no problem I’ll text you the place where we’ll leave the keys allowing me to take the car back on Saturday morning, but this text was never sent. On Monday the truth came out, they lost my OEM car keys. At that point I asked them to have it replaced with a factory key FOB, however they did replaced it with a cheap “used” copy. After I took back my Jetta the vehicle still had the same identical issue, the only noted difference was a little less vibrations. After all this odyssey I brought the car back to the shop who serviced my brakes a month before, they fixed the issue since as predicted the problem was a defective front brake caliper and not the transmissions. Before going ahead to post my review I tried to speak with Alan, the owner of German Car Depot, it took me 3 weeks before being able to talk to him. At the first approach he replied that he would have had a meeting with his employees then he would have called me back. Then he disappeared for a week. I tried again to contact him, after several attempt all filtered by his employee. Once I was able to talk to the guy he was sloppy like a snake, avoiding the main topic tens of times, creating and simulating any kind of environmental noise, he then added unacceptable excuses saying he was unaware of this and that, at the end he wanted more time to go to the shop who serviced the defective caliper nevertheless I sent him a receipt of this. He said call me next week. My further call was only to ascertain that he didn’t want to cooperate refunding me of a reasonable amount, he only subliminally proposed $400 if, if and…if!!! At the end he had the courage to say that I didn’t mentioned that my vehicle had only a brakes issues, in-fact they avoided to write the issue on the acceptance form, it was done on purpose obviously. Stay away from this business, they are a criminal gang of incompetent crooks. Their only target is making the customer happy at the first approach, then immediately after you pay and get the keys of your vehicle a text message is repeatedly asking you for a review of their business. The second time they have you there it’s gonna be a bloody loss. The only thing in which they are very organized is to squeeze the customers in any sense, beware of...

I would never go back here again!! The service guy Eddie is a liar, I went in for service on my car, so I ask if the could put a part on my car that came off. Something like a mud flap, I ask if it was put on he said yes so I looked to see and ask where did they place it, he tells me I don't know I don't check behind my mechanics. Ok, so I ask him to go ask the mechanic where did he place the part, or the mechanic is now on break til 1:30 but I can leave. I wish I would leave, I know where the part go it not there so give me back my part, my mechanic is on break, ok so call him and ask where is my part to my car! First you tell me the part was put on, but when I show you it wasn't now the mechanic is on break? Really, then he goes and get my part and comes back and say the mechanic said he couldn't put it on. As a customer you should never lie to a customer, if you don't know something say you don't know or try to find out, but don't lie to a customer, especially to their face. This has taught me a valuable lesson never trust what they say they did to your car, just because they say they did the job, It doesn't mean they actually did. I will never go back here again and if I was you, I wouldn't take my car to them you don't know what you're getting!!

Also when I went back into the office then old lying Eddie tried to blame it on a mechanic and say oh he's didn't like how the mechanic worked on my car. We can't let him work on cars like yours anymore because he just didn't like the way he handled the oil change on my car. Yeah right lying Eddie

P.S. So if your the owner of the shop, you need to do better !! First off I did not use profanities towards nobody and no one they. And as the owner you did not reach out to me to see what took place at all, and if you was they when the situation took place and did not come out to address the problem, your business needs to be shut down! And if you think that you are hurting my feeling by telling me not to come back they I wish I would even if you was the last business on earth! But I don' t need to keep going back and forth with you, because once again this picture of the oil leaking from my car after my oil change from your shop shows that this is one place that I will not patronize with your lying employees. But I must thank the one gentlemen that did assist me when had to go back after all the oil came out of my car 3 days later, and old lying eddie wouldn't acknowledge me standing in front of him. So as the owner of the shop before you write a reply back you may want to get your facts...

Absolutely best experience with an auto shop...ever! Very FAIR PRICE, warm, friendly service...impressive communication and responsiveness - car ready days before expected! EDDIE IS BEYOND AWESOME! ... My story: I have been driving around with a gas leak for several weeks - strong smell in my car and probably dangerous. Went to my usual shop (firest*ne in Hallendale) - after getting the run around and insane quotes for days they told me to just go ahead and sell my car :( I took a chance and called German Car Depot - and could tell immediately by talking to Rich that this was a professional and honest shop... I did not have the money to repair my car (its been a hard and devastating year for me) but I thought I would give it a last chance because I have been walking ever where... I met Eddie and he immediately told me we would get this fixed. He was so warm and friendly and positive, and stopped everything he was doing - walked me to my car - opened the hood and began pre-inspecting right away (I have never experienced that in Miami) - anyway he assured me it was fixable. I left feeling positive and shortly after they sent me the inspection report (which did not include a menagerie of "problems" that my other shop told me were wrong). Eddie stayed in constant communication with me updating me when parts would be in - and gave me an eta for completion. They got to the root of my issue and did not try to scam or upcharge me (which I fear is so common today). They car was ready days early and when I went to pick it up he again walked me to my car, and gave me a little tutorial on how to start it properly (not just rev up right away) to preserve the engine and gas tanks... (starting with AC on and then waiting 5 seconds...). They had also thrown in a car wash for me so the car is sparkling. I prayed for a solution to this unexpected situation and I am so grateful that I found this shop and got to work with Eddie. What an amazing, professional, efficient place. Very good vibes and happy people. Thank you again, I will be back for maintenance and any thing that comes up. 5 Stars plus! -...