Beauty of Wax — Local services in Hollywood

I used to come here YEARS AGO when they were at a different location. Stopped going because the customer service was horrible. Saw a Groupon for it, read the reviews which seemed to have gotten better in the last year w the new location & decided to try them again. BIG MISTAKE. The problem w this place is the owner. The girls that work there are great! The owner doesn’t know how to run a business. The Groupon was for 3 services within 90 days. It doesn’t state anything about having to be a new client & it states that you can be gifted 1. I even called to confirm. Booked my appt & used 1 of the 3 microdermabrasion’s. 2 weeks later I called about a different special which was a massage & facial combo. The receptionist told me she’d give me the Groupon special price. I paid w my credit card for this. Once again I looked up the Groupon which did not say anything about having to be a new client. Made my 2nd appt for my microdermabrasion & they called me hours before my appt & told me I couldn’t use my Groupon because I wasn’t a new client & had to wait 90 days. Again I purchased a Groupon for 3 services WITHIN 90 days. The owner explains to me that the receptionist that had helped me before was fired. I don’t understand how that’s my problem. Then she told me she needs to run a business & cant just honor all Groupons. She told me to call Groupon & ask for a refund. The amazing aesthetician that helped me the 2 previous times left her business this month & I can see why. If you go to Groupon & look through these reviews you’ll see this isn’t the 1st time. No company is forced to participate w Groupon. If you don’t want to honor them then don’t offer it on there. Or update the stipulations. Seems like this has been an ongoing problem for years. I wish I would of gotten the Beautiful Professional Awesome French Aestheticians name & info so that I could follow her to her new location. This isn’t how you treat customers. I’m a local & will be...

I recently had the pleasure of enjoying a rejuvenating face massage at Beauty of Wax, and I cannot speak highly enough about the wonderful experience I had.

From the moment I walked in, the ambiance was soothing and inviting. I was warmly greeted and felt instantly comfortable. The cleanliness and professionalism of the spa were evident.

The face massage itself was absolutely divine! The skilled therapist at Beauty of Wax had a gentle touch and an excellent understanding of massage techniques. The entire experience was deeply relaxing and left me feeling rejuvenated. And asleep! :)

The therapist's attention to detail was remarkable. It paid special attention to each area of my face, incorporating techniques to relieve tension, increase circulation, and promote overall skin health. It was evident the passion for her craft.

Not only was the massage itself exceptional, but the products used during the session were of the highest quality. The luxurious oils and creams left my skin feeling nourished and glowing. I appreciated that she took the time to select products that suited my skin type, enhancing the overall effectiveness of the treatment.

The staff at Beauty of Wax demonstrated exceptional customer service throughout my visit. They were attentive, friendly, and knowledgeable. They provided valuable recommendations on skincare and offered insights on how to maintain the benefits of the massage at home. Their genuine care and dedication to ensuring my satisfaction were truly commendable.

I highly recommend Beauty of Wax for anyone seeking a revitalizing and indulgent face massage experience. Their skilled therapists, tranquil atmosphere, premium products, and outstanding customer service set them apart from the rest. I will definitely be returning to Beauty of Wax for future pampering sessions. Thank you for an...

So I came here for my appointment to get waxed. When filling out the rquested information from me on thier tablet I noticed they work with Groupon. So I asked if they had a Groupon special. The woman at the desk said yes it was $28.00. She then proceeded to tell me that I couldn't use it today though. I asked why? And she said because they were running a speacial for Thursdays for $35.00!!! I was shocked by that answer... I said " what if I had purchased the Groupon? You would not let me use it?" She stumbled over her words and finally said yes that I could use the Groupon special "this time". Already I was not comfortable with this place... How do you run a Groupon special. But tell me I can't use it because of a special that is more money?? I continued to fill out the information, but didn't want to add my email address. As I often don't check it. And was not interested in recieveing emails from them. When I put in "none" the info would not submit. I then told her what was happening. And she said I "HAD" to put in an email address! So I explained to her that I don't want to because I don't use my email for these purposes. And she again said I had to or it wouldn't submit on thier system. I said ok. I will put in a fake one so it will go through.... She then told me that she didn't want to service me, and that I could leave!! Very unprofessional!! I am in the beauty industry and cannot believe how I was treated here. I visit salons everyday for a living. This was insane....All I wanted was to find a place to get my regular waxing done. I guess it wont be here!! And I will...