Burger King — Restaurant in Homewood

I walked into the restaurant, there was a customer standing at the counter, all of a sudden he turned, used the "f word" and said: "These people are doing that again", "They're just standing around talking" and he walked out.

I observed three of the employees gathered together talking and laughing near the drive-thru area. I had to wait for someone to take my order. A woman walked up and did not greet me professionally, I gave her my order and then she handed me a receipt and walked away. I stood in the store for about 10 minutes waiting and when no one gave me my order I walked up to the order pickup area and after standing there for about 5 minutes a woman walked up to the counter where I was And just stood there holding her face forward and smiling like she was expecting me to say something. After she shook her head three or four times while smiling and not saying anything I said what do you want to know? She said: "Would you like to place a order"? I said: "I already did". She said "Where"? I pointed to the cash register and I said: "Over there". She said: "Who took the order"? and I did not see the person and I said: "A larger girl, slightly tall". Without saying anything she turned around and walked towards the order ticket area where they put the receipts and looked at my receipt which was the only one there and had been there for a while and then she began to very slowly prepare my food.

What I received is two orders of chicken fries yet I had only asked for one I also received burnt onion rings. When I got outside I noticed that I was charged for two orders of chicken fries even though I ordered one I also noticed even though I asked for barbecue sauce I received the most spicy one they offer.

There were maintenance people working on doors and walls in the business using a material that had a very strong and very offensive odor.

I now feel that this interaction was racially motivated as well as the one I observed with the first customer. This business needs a lot of help. May God...

I went through their drive through last night and tried to receive help because the app was not functioning properly the young lady at the window tried to help as much as possible but she couldn’t figure it out she then asked some manager an old man to help her he turned towards me and said he didn’t know anything about their app and that he doesn’t know what he expects me to do so then I asked the young lady how much does it cost at regular price she told me and I her to ring it up then another young fellow asks me to pull down I pulls down as asked then her comes the older man with his head out the window asking me to move down again I said no because I didn’t feel moving down after moving once he then picks up the phone calls the police (which they never came ) and tells me if I don’t move the police will have to move me lol which was very funny to me I hadn’t broken any law they had my money and I was waiting on my food but that just shows the levels of ignorance and stupidity and probably why at his old age he is working in a bk in the first place but anyway I’m just sitting there unbothered and all of a sudden another young man yells out the window screaming lil b$&ch here is your food mind you I didn’t answer him because he clearly didn’t know any better so when someone else out the window mentioned your food is ready I turned around and said they said they were going to bring it to my car next thing you know here comes the arrogant young man using the profanity walking towards my car he came up to the window handed me my food and as he walking out he started saying to someone how he was about to slap me and how he would make me get on my knees and perform an act on him the whole experience was gross and it’s by the grace of the lord that young kept his nasty restaurant smelling flesh to himself because that would have been his last day on earth breathing with pulse !!! I’ve tried contacting their corporate office before I contact...

Dear Burger King Support,

I’m writing to share a very disappointing experience I had after placing an online order at one of your locations.

I arrived at the store 12 minutes after placing my order, expecting it to be ready or nearly ready. Instead, I was told it wasn’t prepared yet and had to wait another 30 minutes. When I finally received the food, it wasn’t hot—just barely warm—which was frustrating, especially given the wait. I assumed the delay was due to the food being freshly prepared, but that clearly wasn’t the case.

To make matters worse, I noticed that the pickles I paid extra for ($0.10) were missing from my chicken sandwich. When I asked for a refund, the employee at the window yelled at me and claimed she didn’t know how to process one. Instead of seeking help or contacting a manager, she slammed the window in my face. This behavior is completely unacceptable.

I work in customer service myself, and I know how important it is to treat customers with respect, even when things go wrong. Fortunately, I was eventually able to speak with a manager who apologized and assured me she would address the issue. I gave her my name and number for follow-up.

However, not long after returning to work, I received a call from another manager identifying herself as the GM. She asked me what had happened—something I had already clearly explained in person. It felt like the left hand didn’t know what the right hand was doing.

Overall, the experience was frustrating, unprofessional, and a waste of my lunch break. Burger King needs to do a better job hiring and training staff—especially when it comes to handling customer concerns and maintaining basic...