apt. by HomeWorld — Local services in Honolulu

Although Homeworld and Apt.are the same company the vibe and sales staff at Apt. are so much nicer, more approachable & helpful.

We were tired and frustrated shopping for a sofa on Wayfair and Amazon for hours & quite a few days. I told my husband that I wanted to feel how comfortable the sofa was to sit on and to feel & touch the fabrics.

So, we first went to Homeworld/Red Knot, “Just to look & get ideas”. A salesperson did approach us & we told him that we just wanted to look around and he left us alone which is good because we didn’t want a “helicopter” salesman following us. As we perused our way through the store, 25 minutes later, another salesman asked if he could help, we asked a few questions, told him we wanted smaller scale modular sofa for a small apartment. He showed us a set but the pieces were quite large and not suited for a 550sf apartment. Then I asked where the Apt. store was & he said, “They have the exact same furniture that we have here.” and we felt like we annoyed him.

We drove to Apt. really not expecting to find anything and definitely did not intend to purchase a sofa on our first look. Also, in the back of my mind I expected not to see anything different from Homeworld/Red Knot. A salesman greeted us, explained that it was his day off, he was helping out and was available to help us. We told him that we were looking for a small scale modular sofa, he pointed us to two areas & let us wonder around. A bit later he found us and was joined by another salesman in the area we had honed in on two different sofas. We asked them lots of questions about colors, availability and if there was an option to get the module as a sofa instead of sleeper sofa. It was kind of strange that one guy didn’t know all of the answers, but together they looked up stuff on the computer and provided the right answers so that all of a sudden our “just looking” became “ we want to buy it”.

The “It’s my day off” guy kind of disappeared and now a saleswoman came over to write up the sale with the other salesman looking on. He appeared to be learning and she would explain to him as she was typing in the information.

We all went downstairs to the cashier and this is when we learned the name of the saleswoman, Dana Uyeno, and she revealed to us that the salesman, Dan, was an employee trainer who was learning the company’s roles and procedures. I told them about our not so great experience at Homeworld/Red Knot and how we did not intend to purchase anything today but did!

After taking the fabric swatch home the color did not work for us. That evening I emailed Dana to inquire if the price would be the same if we changed our order to custom fabric. This morning between 930 & 10am, I received the email response from Dana. She provided the answer, her direct phone number and days off.

We are pleased with the good service on our first...

Exceptional Customer Service Experience with Denise Smith at Apt.

Review: I recently had the pleasure of working with Denise, and I cannot express enough how impressed I am with her exceptional customer service at Apt., From the moment I walked in, Denise went above and beyond to ensure that my experience was nothing short of fantastic.

Denise's dedication to addressing any issues and helping me style my apartment perfectly was truly remarkable. She patiently listened to my preferences and provided valuable insights and suggestions that transformed my space into something truly special. Her keen eye for design and attention to detail were evident throughout the process.

Not only did Denise assist me in selecting the ideal furniture pieces, but she also took the time to understand my budgetary constraints and offered cost-effective solutions without compromising on quality or style. Her expertise and knowledge of the store's inventory were exceptional, making it effortless for me to find the perfect items to suit my needs.

What truly sets Denise apart is her genuine commitment to customer satisfaction. She was always readily available to answer any questions I had, even after the purchase was made. She ensured that the delivery and installation process went smoothly, coordinating with the logistics team to ensure timely delivery and a hassle-free experience.

I highly recommend Denise Smith as your go-to representative at Apt. Her professionalism, expertise, and personable nature make her an absolute pleasure to work with. She will go above and beyond to make sure you find exactly what you're looking for, all while providing exceptional customer service.

If you're in search of an enjoyable and stress-free furniture shopping experience, look no further than Denise. I am grateful for her assistance and will undoubtedly return to her for all my future furniture needs. She truly deserves five stars for her outstanding service and dedication to customer satisfaction.

Thank you, Denise, for making my apartment styling journey a memorable and enjoyable...

apt. is the perfect place to go to for any of your home furnishing needs. the team here is one of the best in the country (let alone the island!)

Dana is a human angel who wants to help you in any way that she can! She is wonderful at working with families and or individuals/couples, and she will meet you where ever you’re at! Her patience and overwhelming kindness never ever go unnoticed.

Carmen is a sweetheart who wants to find you the EXACT piece you’re looking for in whatever price range you’re working with. She will make the process fun, be honest with you and get you the best pieces for the best deals.

Maile is SO SO kind and friendly. She genuinely feels like a longtime friend and makes the sales process so seamless! She is not at all pushy and makes each sale happen easily! She takes her time and doesn’t rush you, either.

Jeremy is wonderful— a jokester and charismatic. He is a GREAT person to go to if you’re worried about a sales person being ‘pushy’ or rude, because he couldn’t be further from either of those things. Seeing him will always feel fun and like meeting up with a buddy. He’s knowledgeable, smart, and genuinely kind.

Mercy is so special. She’s knowledgeable beyond belief and can answer any question about relatively any piece of furniture. She works with you to find what you’re looking for, and wants you to love the pieces you do get. Her customer service is some of the best I’ve seen among any home furnishings...