Hawaii Natural Therapy — Local services in Honolulu

I have been to Hawaii Natural Therapy for a medical massage 3 times so far and it keeps on getting better! Originally, I attended Hawaii Natural Therapy to try out since my medical massage co-pay with my insurance is only $20 plus tax--what a steal! But after scheduling the 2nd and 3rd appointments, I realized that the massages I receive are more than just therapeutic--the massages they provide are effective at addressing my real issues of limited mobility and tight muscles.

For my second and third visit, I had Tessa and Sun. Tessa was amazing and offered to do a Thai massage to work out the kinks in my back, which I felt was very helpful. She is definitely a person I feel comfortable seeing again since she also noticed my forward/rounded shoulder and helped work on the surrounding muscles.

For my third visit, I had Sun and he was incredible!!! I mentioned to Sun that my rotator cuff has been in pain recently due to daily work and exercise stress, and I requested him to focus on those areas--the best news was hearing that he specializes in the rotator cuff and surrounding muscles! I thoroughly enjoyed the massage he provided and he seemed highly knowledgable about how to work the tight muscles. After receiving a massage from Sun, I feel confident that further appointments with him will help resolve my issues and I will be coming back again. I hardly leave reviews; however, I believe Tessa and Sun deserve recognition for...

I’m extremely disappointed with my experience with this business and want to warn others — especially tourists — to be cautious when booking here. I booked a 90-minute massage for my husband by scanning a QR code found on a business door for Wailana Massage & Spa. Unbeknownst to us, the QR code redirected us to this business instead — which is not affiliated with Wailana in any way. There was no clear indication during the booking process that we were dealing with a completely different establishment. This is incredibly misleading, especially in a tourist area where visitors rely on trust and transparency when choosing local services. It felt like a bait-and-switch tactic designed to capture business from unsuspecting customers who think they are booking with another spa. When I reached out to resolve the issue, the staff was polite but only offered a 50% refund, even though we never intended to book with them in the first place. Their justification was that a confirmation email and text were sent — but by then, the damage was already done. The lack of clear branding upfront made it impossible to know we were booking with the wrong business. Whether intentional or not, this kind of booking experience feels deceptive, and I would not recommend this business to others. I’ve since disputed the full charge with my bank and hope others don’t fall into...

Booked my 1st massage experience, a 90min appt (60min massage w/hot stones, facial, and a foot scrub) with them at the Groupon price listed due to me not being able to do so through Groupon itself. As I was going through what the package included to ensure we were on the same page, the receptionist interrupts me as if she's offended and said she was familiar with their packages. We get there and there's no confirmation on our appt details. We got a 90min massage only. When I asked about the stones, facial, and foot scrub and showed the owner our package, she also cut me off seeming bothered stating that she's familiar with their packages and it must have been a communication error. When I relayed my frustration on clearly stating the details and being cut off twice at 2 different times w/the same bothered response of saying they're aware of their packages but still managed to not provide the expected services, the owner relayed that I could book another appt tomorrow for the same price while taking $40 off of the current appt given we only received a massage. Can't help but to feel like I've been hustled. I definately will...