Honolulu MedSpa — Local services in Honolulu

Not much results for thread lift, NEVER buy anniversary special!! Very poor customer relationship.

First, I have a lot of experiences with many medical Aesthetics including a lot kind of laser treatments, PRP micro needling, cool sculpting, pdo thread lift and laser lifting like Ulthera, therma cool, Scarlet.

I had PDO barbed threads(12 mint lift) this time. 4 for each cheek and 2 for each jaw. Usually cost $2800. And I had smooth threads cost $500. Receipt on pictures. For mint lift, you can easily find a lot of pictures with significant instant results on the internet. For me,,, honestly nothing happens so far.

**I don’t talk about LONG time expectation now. Just instant improvements mint lift supposed to make.

Just judge yourself with picture before and after whether I had enough instant results or not worth for $3000. I feel totally waste of money compared to the price. Better to choose another place to have this kind of lifting.

I was asking some questions to Nurse after I feel not satisfied with results. (receptionist told me she is the most experienced one.) She reply after several days and 2nd email I haven’t get reply yet for more than a week. May not get anymore. She said you put only 2 for jawlines. Actually upper cheeks had 4 each but haven’t remarkable improvement yet either.

Seems this is the regular result of 12 mint thread at Honolulu Medapa.

And,,,there is another issues. Poor customer communication. Reception is not quick response at all. Sometimes not responding for very long, either email and text. At the longest was no response 14 days after bought $500 voucher through online on Nov and tried to make an appointment. Voucher expiration is at the end of Dec but she said all slot was occupied with last mail. (Picture attached) Maybe too busy to sold too much anniversary deals and fully booked. Btw just “call us” to make appointment was the answer after 14 days. Lol. Actually it was after I went there and had treatment she even didn’t check.

To be fair I need to talk about good point. The space is clean and have privacy, enough safety COVID protocols.

When I had Botox it was really good. Nurse has good technique. But it last just 9 weeks. When I went back and talked to her it was after 12 weeks and she said I better to have another Botox. Ummm. $500 for every 2 months... I already purchased one more and need to go back.

Usually like to I try at least twice at the same place cause sometimes we need to understand each other more. But with poor communication I won’t go back to there to have one more thread lift.

I know every treatment and results depend on individual person and I’m just telling my experiences and my results and trying to write just what happened to me. Hope it helps! experiences and my results and trying to write just what happened to me....

I recommended this place to a friend of mine because I’ve had nothing but great experience to date. Unfortunately I’m sad to say their customer service has gone down hill. Before drafting this post I really wanted to give them a chance to make it right. I called to communicate a complaint on behalf of my friend and requested to speak with a manager. I was told Bridgette would give me a call by the end of the day. It’s been 3 days and I’ve not heard a peep. My girlfriend (gf) went in for a Brazilian laser treatment and was told to shave beforehand. Mind you when I had my first treatment I was told the same thing but the receptionist did not go into detail of how clean shaven you must be. So when I went I was told I didn’t clean it enough and the nurse mention they usually charge a shave fee but was nice enough to waive it because I mention the instructions were not clear. I even told the receptionist after my treatment that pretreatment instructions should be more thorough for newbies like myself. Fast forward same thing happen to my gf. Well her aesthetician, Kanoe told her she can’t get a full laser treatment because she wasn’t shaven enough. I told my gf that happen to me too but they can charge a fee to shave which she was more than willing to pay but with COVID they were no longer shaving their clients. My gf walked away with a partial treatment but charged for a full. She was upset and I too was upset for her. Treatments like this is not cheap so how is it right to charge someone a full treatment when you didn’t get a full treatment nor was it clearly explain properly before coming in to force it on the client to pay for that visit. Kanoe didn’t even offer her a disposable razer at the time to give her the opportunity to clean herself better. Instead she just told her she had to stop and let her on her way. It’s unfortunate because when you recommend a business you put your your credibility on the line. I have always had great service but it turns out they’re all with nurses who I’m told will no longer be treating laser service patients but rather aestheticians moving forward. I have one more treatment left and will not be coming back.

I had hope that they would of provided the level of service you expect from a 4 star business. It shouldn’t take a bad review to get a response and sadly I do notice more negative reviews from this place in the past year. Hawaii is such a small island and bad reviews spread faster than good. I hope they take my post and work on training their staff better because at the end of the day customer service brings back...

I got brazilian laser hair removal done here several years ago. (Also, a few sessions of underarm). I was told I was a perfect candidate because of my light complexion and dark hair. I did way, way more than the 6-10 sessions. By session 10 at the latest, I was supposed to go to the "maintenance" phase, but I never really got to that point. I was only ever able to space out appointments by 3-4 months at most. I eventually gave up after going for about 20 sessions, possibly more. I wasn't expecting to be bald, but my hair density was reduced by maybeeeee 50%. Basically, follicles that used to grow 2 hairs grew 1. They didn't come back thinner or softer either.

At the first few sessions, it seemed to be working some, I was getting reduction, but at some point there was an "upgrade" to a better laser, maybe around my 4th session. I noticed a significant difference with the amount of hair being removed. It was extremely limited from then on. I brought up the reduced effectiveness, and the tech asked me if I had become pregnant, had hormonal changes, started new meds, birth control, etc. and when I said no to all the things, she said she did not know why the hair was regrowing then and just to keep doing more treatments because this laser was "better."

Fast forward several years: I recently began electrolysis because it is as if I have never had laser hair removal in my life. My electrologist told me that the laser removal was a waste of money because I have an average amount of hair. Even after allllll those treatments and maintenance, nothing lasted. I have no hormonal issues, have not gotten pregnant, used medications that impact hormones, etc. and I never have had any of those things in my history.

As far as I can tell, there's no explanation as to why my hair was not significantly reduced other than that the settings were wrong. I attended all my appointments at the recommended intervals, prepped as I was told to, etc. My hair is dark, my skin is light, I have a high pain tolerance, and I had no issue with whatever setting they ever used (it always felt painless).

The technicians are all really nice and professional, but I do seriously question why my hair was never really removed since I was such a "perfect candidate" and did everything correctly with minimal results at the time and no lasting results whatsoever. I'm pretty sure I still have a session there on the books from a package I bought, but I've never bothered to use it because it doesn't...