Men's Wearhouse — Local services in Hoover

From the time we walked in it was a disaster. First, I presume the manager, was unbelievably rude. She had our wedding party completely confused on what we were supposed to be doing. We repeatedly gave her our reservation number, she kept asking for an event number and we had no idea what she was talking about because she did not explain what an event number even was. It became very awkward. From the get go, we felt like we were being rushed, we had a 4:30 appointment on Sunday afternoon, they close at 6. We told the lady assisting us what colors we were having in the wedding, and what color tuxes we were looking at having and she suggested other colors that were not in those colors we told her. After trying on sample sizes(multiple ones at that), and being measured, we were told that our sizes aren’t exact so it may be too big when it comes in. Fast forward to today, we go in to pick our tuxes up, and all of our tuxes are incorrect. Entirely too small, too short, missing items. My best man literally didn’t have a jacket with his tux. The same lady was attempting to help us along with other customers. While I(the groom) stood there for about 30 minutes barefoot and holding pants(the second pair I had to try on today)up that were too big around my waist, she assisted my two groomsmen, as well as other customers, and then I was told that the size they would have to order for length would be too big on my waist. She told me she would have to order me suspenders since they will be the wrong size. Therefore, their website is wrong, they do not have all sizes, and despite having multiple signs on the doors, mirrors, etc saying your tux would be a “perfect fit” and “tailored to fit you” they will in fact not tailor the tuxes to fit you. They have made us all feel horrible about our sizes, and I will now be uncomfortable on my wedding day. Last but not least, and here’s the kicker, our tuxes were received 3 days before our wedding and when we asked will this be overnighted in case we have other issues we were told no, it will be here on Friday. The day before our wedding. My father(one of the groomsmen) asked so if it’s wrong on Friday, we won’t be able to order them again right? She said you are correct and he said so what will we do then? She replied, well we will have to find another solution and had an attitude with us the rest of the time we were in the store. So needless to say, we are having to find a backup plan 3 days before the wedding because we do not trust that these tuxes will be correct on Friday. I will update this on Friday.

Update Thursday: We have cancelled our orders and got our money back... Go to Mr. Burch for...

Our wedding is this Saturday. My groom and his groomsmen just received their suits today, 3 days before the wedding. We all go in to have them try them on and nothing fits correctly. My father in law to be’s pants are about 8 inches too short, the lady(same one that helped us at our appointment) told him that they weren’t too short they were stuck on our calves and pulls them down, where the waistband is sitting entirely too low. He pulls the waistband where it’s supposed to go and tells her that this is where the waistband is supposed to be. She walks away. My fiancé’s tux pants did not fit either, entirely too short again. The lady tells him that in order for his pants to fit in the length that he has to go up two pants sizes, where they will be falling off of him. But oh she will order suspenders for him so they’ll stay up. This lady rushed us through our first appointment, and this time acted like we were all stupid. Collectively, our wedding party has spent about $1,500 with Men’s Wearhouse, and this is the kind of customer service we receive. There are signs everywhere in the store talking about a perfect fit and how they don’t settle for anything less than perfect and that everything is tailored to fit you, yet when I asked about them fixing the waste for my fiancé, she says well unless you want to buy them we can’t do anything to them. His best man did not even have a jacket with his tux. As I’m typing this, I just found out that our 5 year old ring bearer was given an adult tie. The problems just continue. So the lady tells us that they’ll reorder the items that are wrong and they’ll be here on Friday. When asked what we would do if they aren’t right on Friday, she replies we will have to find a different solution. So 2 days before the wedding we are going to have to go out and find a backup plan of some sort because I have absolutely no trust that these tuxes will be correct on Friday. If these tuxes are not correct on Friday, they will be reimbursing our entire wedding party because this is absolutely ridiculous. Along with the normal stresses of last minute things on our wedding week, this is NOT something I needed. Oh, and the cute little sign that they have congratulating wedding parties for the week didn’t have our names on it. That was something that I was looking forward to, but I guess we didn’t spend enough money to make it on that list. Great job at making us feel special! Oh and not to mention that now we have to get everyone together to go find a...

The WORST PLACE EVER! I have an upcoming wedding 8/13. My groom and I went to the store on 3/24 at 2:34 pm. We sat down with a customer service rep, picked out a tux for the groomsmen and we thought he went to enter the names and assign that tux for all groomsmen. Fast forward, groomsmen have started to go get fitted for their tux. My father went to the location in Montgomery, AL on yesterday and that’s when a customer service rep their was nice enough to say . Hey the people in Hoover did not assign anything in this system and I’m just giving you a heads up. I went to the portal to set up an account like she told me to and saw for myself. The mens wear house in Hoover also allowed a groomsmen assign his own suit instead of calling us to let us know this. My groom and I went up to the store in Hoover on yesterday after finding this out. I asked directly for the manager. Instead of apologizing and showing remorse all Ana wanted to do was go back and forth with me and give 1,000 excuses on how they are so busy and serve over 700 customers day. As if she is totally fine with the fact that it happens and we dont care if we ruin weddings. A potential wedding was about to be ruined for groomsmen if Montgomery store didn’t call. I even had to remove my own self from the store due to Ana’s smart haughty mouth because if she had said one more smart thing to me she was going to get these hands! Disrespectfully. Things supposedly gotten straightened out and I let my attorney review the info. I will be staying on top of them from now until August. If they dare get it wrong from here they will be hearing from my attorney! Period! No I dont want to call and discuss nothing. Yall better have ALL THINGS CORRECT OR I WILL SEE...