Lacrosse Unlimited of Horsham, PA — Local services in Horsham Township

This review is ultimately about customer service! I drove an hour to have my daughter’s goalie lax stick restrung. I paid the suggested cash tip to a high school kid for it to be done same day, Feb. 19 for convenience due to the distance. The stick wasn’t being used regularly as the season hadn’t started. Several weeks later the stick couldn’t clear the ball after little use. I called the store and spoke to Niko. I immediately got resistance. Not what you want to hear when you pay for a service that wasn’t done properly!!! It was arranged I would bring the stick in over the weekend. When I realized I couldn’t make it Sunday, I called out of courtesy. I was dreading the call and luckily, I spoke to Dino Vitale. Dino was filling in temporarily at this store and location. We arranged a date/time for me to bring the stick. Immediately he could see the problem with the stringing!!! Unfortunately, it had to be restrung and I was told I would have pay the price again…This caused me frustration as I get people make mistakes, however, mistakes need to be fixed…I was irate and Dino was in the middle…Dino restrung the goalie stick. He did an amazing job! He didn’t charge labor but I still had to pay the materials and suggested tip for same day service. I appreciated Dino recognizing the problem and calling Niko for a solution to this bad stringing problem. I can tell from interacting with Dino that he has great interpersonal skills and problems solving skills. I would highly recommend him any day for restringing a goalie stick or any type of customer service! Thank goodness he was at this store to help me! Unfortunately, because customer service is important to me, I will not be going back to this location or any location owned by Niko Amato...

Visited this store while in the area for a lacrosse tourney 6 months or so ago. Great place. Got a few items we needed, very friendly, helpful staff. Today we were headed back to the area from Michigan when my son remembers he doesn’t have his cleats. I called Lacrosse Unlimited up asked if they had his cleats in stock, they did, I paid and told them we were trying to be there before close. It was awesome to have it taken care of and not have to drive from store to store trying to find something g that would work for...

Rocco and Niko, “the dynamic duo” saved the day and rescued my daughter’s stick that lost its ball stop. They gave us a ball stop free of charge. Niko also restrung my daughter’s Gait stick using a Gait flex mesh pocket they had in-store and brought it back to being legal and playable. Thank you! We will continue to go here for all of...