Ulta Beauty — Local services in Horsham Township

I want to share my experience with this location, as I've consistently ordered online and picked up in-store from various Ulta locations without any issues—until I visited the Horsham, PA location. On September 4, 2025, I ordered Beyoncé's Cécred hair serum and oil online for in-store pickup, as it was more convenient for my job. At the time of ordering, they only had the oil available and planned to ship the serum. Since I specifically needed the serum, which I had used before with great results, I decided to cancel the oil order. When I arrived at the store, I spoke with the cashier—a light-skinned girl—and requested that she cancel the order. She called the manager, who confirmed that the cancellation should be processed. I left the store believing my order was canceled. I then placed a new order for the serum and successfully picked it up at the Northeast Philadelphia location without any issues. However, on September 6, 2025, I received an alert from my bank notifying me that I had been charged for the oil, which had been marked as picked up. The next day, I returned to the store and spoke to the manager, who informed me that refunds take five business days and assured me that I would be refunded. Five days passed, and I had not received my refund. I contacted my bank to dispute the charge and returned to the store on September 16, 2025. I spoke with the manager again and requested store credit, but he informed me that was not possible. He mentioned needing to call customer service, but the representative was unhelpful. As of today, September 20, 2025, I still have not received my refund. If you order online and decide to cancel, be sure to monitor your account in the following days. I wouldn’t have known about the charge if I hadn't...

Believe it or not, the MANAGER of the salon did the “before“ photos of my hair. Yeah, you read that correctly. The ONLY reason this is getting 3 stars is because of the Elite Stylist at this location- Mary. She saved my hair and talked me in to coming in to get it fixed (her work is me in the red shirt). I initially went in and told the manager of the salon how ugly I’ve been feeling since my first baby, and that my hair is patchy from previous box dye. “I’m not sure if I’ll need a color correction?” I said. she proceeded to put 30 volume from root to ends, didn’t make enough so she had to pause and make more. Leaving the top of my head frying, while the ends we’re dry. There is no way she didn’t see how bad it was once she was blowing my hair out. Countless opportunities to say “you know what, this didn’t come out right. Please come back __ so we can get this right” Nope. Just took the 20% tip and sent me on my way.

The manager of any salon should be the creme of the crop. Every stylist in that salon should be able to depend on their manager for guidance, and I will tell you right now, she might be good at managing, but has years of work to do with coloring. Despite the redo being EXCEPTIONAL (THANK YOU MARY!!!) I will be demanding a refund from ulta as a company. Aside from the initial experience, I had to find last minute child care to get it fixed and not once received a call back from a general manager or district manager on their own. I had to call back repeatedly to get answers. I’m out more money than I would’ve been if the manager did it right the first time.

Mary, if you ever have your own spot I’ll see...

I have been a loyal customer of Ulta in Willow Grove for quite some time, and I must say that my experience has always been delightful. Before I learned to do my own eyebrows, I relied on the Benefit Brow Bar at Ulta for shaping and grooming them, and I was consistently satisfied with the results. The estheticians there are highly skilled and attentive, ensuring that I leave with perfectly arched brows every time.

Even though I now do my own brows, I still visit Ulta for my makeup needs. The store offers an extensive range of cosmetics, from high-end brands to more affordable options, ensuring that there is something for everyone. The staff members are always friendly, knowledgeable, and ready to assist with any questions or concerns. Their welcoming nature creates a pleasant shopping environment, making me feel comfortable and valued as a customer.

Ulta's product selection is truly impressive, mirroring the wide variety found in all Ulta stores. Whether I'm searching for the latest eyeshadow palette, a new foundation shade, or a skincare product, I can always count on Ulta to have it in stock. With such a vast array of choices, it's easy to find exactly...