Cold Stone Creamery — Restaurant in Upper Moreland Township

I can honestly say this was the worst consumer buying experience that I have ever had! This store ruined my twins 12th birthday! Not only did they not fulfill my order for my cupcakes or cake, they also refused to reimburse my confirmed order!!! No manager follow up, no consumer satisfaction implementation, left me completely robbed and with nothing on the day of my twins party!! Even the very next day when I called to follow up the manager Joanne was completely nasty and unempathic! She offered me my money back as if that helped the soar taste Coldstone has left with me! She told me that she refused to rectify my order with at least cup cakes for my kids! That if I wanted anything more than my money “IT WAS ON ME!” As if I as the customer did anything wrong, my money back was the LEAST they could do! I pre-paid, pre-tipped, and arrived on time!!! Never...

Been to this location 3 times, and won't go back. Recently moved to the area and got a coupon for BOGO ice cream so decided to try out the Cold Stone that was closest. When we go to checkout, the cashier charges me for 2 additional mix-ins. My order was 2 Love-its +1. They are the same price, but somehow he charged me for Love-it +2. Whatever its an extra 0.89. Went back again a few weeks later and was told about the email list and how I'd get another BOGO coupon if I signed up. So I signed up and went back for my third time. Get up to the counter and the same cashier as the first time, now tells me that he can't accept my coupon because the store is a franchise. When I asked him to explain why I couldn't use the coupon I got for signing up for the official Cold Stone mailing list (directions provided by Cold Stone staff) he ignored me and...

Cold slow- In on Saturday night and with a few people in line I though this might actually be fast tonight. It looked like Two people were working but not sure what the girl was doing but she was not waiting on the customers in line as it looked like she was cleaning up for the night or working call in orders? The same guy that took our order , made our ice cream and rang us up as the line continued to grow. To the owner please staff your store properly, especially for a Saturday night why only Two employees? For what you charge for a milkshake and the wages you pay these kids have a 3rd person to keep the line going. I saw Two families look in and walk right out. Your losing business for poor customer service. The money you lost for just one family leaving would have paid that 3rd salary for a...