Bassett Furniture — Local services in Houston

UPDATE #2: Was contacted by the Manager who offered to repair the recliners. The recliners were picked up and repairs were completed and returned within 2 days with zero cost to us. That was much appreciated. Again, everyone that we dealt with were entirely professional and pleasant. Hiring good people is where Bassett excels. Too bad I can't same the same about their quality in furniture.

UPDATE: Contacted Customer Service as suggested in their response. Bassett sent out a technician on 8/7/2024. He stated we needed new motors and switches on both chairs. Two weeks later, I reached out to Bassett since I had not heard back only to be told it would be $225 to repair each chair plus $40 shipping. No warranty and they don't install the parts. Same answer really....only one year warranty. Was a total waste of time and effort. One thing Bassett has going for it, is that they hire very nice people.

We had the pleasure of dealing with Liz as our sales person. She was so helpful and efficient. Could not have been more pleased with her. We bought 2 motion recliners with Crypton fabric. After we received them, hubby complained his wasn't comfortable and his feet hung off. Purchased a matching ottoman one year later. Here we are 2 years later and the recliners no longer recline. One recliner looks like it is 15 years old. The 1 year old ottoman looks just as bad. Called customer service only to be told there is a one year warranty and ours has expired for all items. So here we are 2 years later and out over $5,000 for nothing. Maybe Bassett was a good company in the past but can not say the same for...

Buyer beware! I bought a sectional (and thousands of dollars in other furniture & accessories) from Bassett and was sold a $500 protection plan from Guardian on my sectional. My sales rep told me that it would cover damage done by pets. I had a cat at the time, and I was worried that she may damage the sofa, so I paid for the protection plan. Fast forward 4 + years, I get two puppy dogs and they chew on the arm of the chair. (Minimal damage). I called Bassett and they told me to call Guardian. I submitted all the paperwork, photos, etc.. to Guardian, and they denied me. They said that BASSETT decides on the time period a person is allowed to report the damage, and that BASSETT chose to allow customers to have 5 days to report the damage. Damage occurred weeks before not five days before. In addition, I was promised that it would cover pet damage, but it does not. Guardian said that it's terrible that Bassett would make promises just to make a sale. I called the manager at Bassett and complained, as I bought this sofa from them, and they never mentioned that I would need to report the damage immediately (within 5 days). Bassett customer service was NO help. They tried to blame Guardian and told me it was an issue with the delivery date. I explained to Bassett that they should do the right thing and fix the damage, but they were unwilling to make this right.

Listen, save yourself a lot of headaches... Bassett does not stand behind their "customer service". I have spent over ten thousand dollars with Bassett, and I will...

5/5 Stars - Exceptional Service from Alton Tucker!

I am thrilled to write this review to express my heartfelt gratitude and admiration for the outstanding service I received from my sales agent, Alton Tucker. From the moment I reached out to inquire about a product, Alton went above and beyond to ensure that I was fully satisfied with my purchase.

Alton's dedication to his work is truly impressive. He was knowledgeable, friendly, and patient, taking the time to answer all my questions and address my concerns. His passion for his work is evident, and he genuinely cared about finding the perfect fit for me!!

What truly sets Alton apart, however, is his willingness to go the extra mile. He didn't hesitate to check in with me multiple times to ensure that everything was satisfactory, and even offered additional assistance when I needed it. His follow-up calls were always prompt and thoughtful, showing that he genuinely cared about my experience.

I have never experienced such exceptional customer service in my life. Alton's professionalism, expertise, and dedication to customer satisfaction are a rare combination that truly deserves recognition. Hats off to Alton Tucker for a job well done! I will not hesitate to recommend him to anyone seeking top-notch service.

Thank you, Alton, for an unforgettable experience. You have set the bar high for customer...