I recently ordered a 3D crystal from ArtPix 3D for a colleague who was leaving the company, and I couldn't be happier with the experience! We were on a tight deadline, but the customer service team, especially Keaton, went above and beyond to assist me at every step. Whether through email or phone calls, they were always accessible and provided clear answers to all my questions.
Once the 3D frame was made, they shipped it via two-day delivery. Unfortunately, USPS didn't deliver it on time, and with the employee set to leave the country, I was worried. However, ArtPix 3D came to the rescue—they made a brand-new one, didn’t charge me for it, and overnighted it via FedEx. It arrived just in time, a day before the farewell, and the crystal was a hit! Everyone at work, especially the employee, loved it.
I also want to mention that this wasn't just a standard frame; it was a 360° model with all six faces displaying different views, something they don’t even advertise on the website! The attention to detail and the exceptional customer service made this an unforgettable experience. Huge thanks to the entire team—your...
Read moreLet me start out by saying how PLEASED I am with 3D Innovation Crystals. The 3D Crystals are a great sentiment to express just how much you genuinely care for someone. The first one I purchased was for a wedding gift for my sister and the second one I purchased was for my supervisors retirement. Both times I had the pleasure of speaking and working with Coby Ramirez to assist me with the sale. Coby has EXCELLENT customer service skills and genuinely cares about his customers. Coby has a willingness to help attitude, he is EXTREMELY patient, and understands the significance of the sentiment behind the gifts. Coby is a pleasure to work with and because of my customer service experience, I will DEFINITELY be returning. THANK...
Read moreColby was my designer .. what an amazing guy he is!! He was patient with me and all Of my ideas.. lol I had all of these ideas in my head and Colby made things simple for me and gave me an amazing piece of crystal. I ordered on Saturday and my order was ready on Sunday. I wasn’t able To pickup my order until Tuesday and once again I had a great experience with Michael the general manager. Professional he was & he made me feel welcomed. He clean my glass crystal and places it on the lightening so I could proof it before leaving. My eyes were amazed at my 3D crystal piece. I wish I could give 10 stars to this shop. I would definitely recommend them to anyone. I will be a returning customer. Thank you Cody & Michael
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