Dillard's — Local services in Houston

How do I begin.... My experience with MAC - MARISSA (Manager) was OVER THE TOP! She was amazing with talent, patience, understanding, compassion, and professionalism! A very well rounded skilled lady. She made my daughters look like princesses! She completed services that were scheduled for my older daughter Nyomi in a timely and profound manner. She made ever moment there a GREAT EXPERIENCE. While, performing her duties of explaining skin, the quality of MAC makeup, and answering questions. But what made her services stand out to give her MY HARD RATING 5 STAR RATING was her OUTSTANDING CUSTOMER SERVICE! Which definitely ONLY MAC well trained professionals could provide its customers. Long story short, my other daughter had her makeup done at Sephora on the other end of mall. I walked back and forth between my two girls. Nyomi was absolutely perfect. However, Nyla who had her makeup done by Sephora looked like a clown. The foundation was caked upike paste. The blush was smeared across her cheeks and stood out like a clown. Then to top it off she had on bright gold glossy metallic lipstick. She cried all the way down the mall to MAC from Sephora. Once Nyla entered and Marissa seen her. She told Nyla to stop crying and sit down. She said," I'll fix it"! Thwy started wiping away all the goop. While Marissa looked around for products to match Nyla skin tone. After helping Nyla... Marissa and her one crew staff assisted Nyla with her lashes and put a smile on her face. Her confidence was restored after saying she wasn't even going to prom after the horrific experience with Sephora. After assisting both my girls and making them glamorous. She then topped it off with MAC PROFESSIONAL QUALITY SERVICES!!! I will refer MAC to EVERYONE. All my friends that own their own Beauty Shops. All my friends in Cosmetology school. All my friends that have businesses on every spectrum. Marissa YOU ARE THE BOMB AND WE WILL RETURN LOOKING FOR YOU AND YOUR...

If you African American I wouldn't shop here. I came to buy some cologne and I'm a very indecisive shopper and like to know about a item before I buy it. I was approached by an older Caucasian female who is a business manager for jo Malone. She approached me and was interested in the initio oud for greatness. I ended up sampling some others from the line. When I was sampling an younger Hispanic female came over behind the counter and began staring at me as if I'm up to something. I felt uncomfortable so I told the sales rep that I would be back and to let me decide if I want to buy the fragrance. I came back and I was interested resulting in me spending 443.00. With being said, high end perfumers usually have those fancy bags for each brand. All I got was a flemsy Dillard's plastic bag. I asked for samples from the initnio line and was told they didn't have them blaming it due to Christmas. Then when I was checking out some Harris county deputy came into the area scoping me out. That deputy wasn't there all day probably but since I'm black and spending 443.00 on an item, someone had to call him for good measures. I felt so disgusted. I worked in the medical field and work with law enforcement as due to my occupation. I'm returning this first thing due to: Older female sales rep wasn't nice until I decided to buy. Wasn't given the initnio experience. Ex no samples, no bag( just a flemsy Dillard's bad) wack presentation. Harris county deputy shown up right when I was checking out looking directly at me. It's Dillard's and Neiman Marcus, Saks is way better. Racist sales reps who are sharks. Dillard's used to be high end but it's slowly declining. I don't any in way blame the deputy I blame who ever called him for no reason. Go to Neimans, Nordstrom or Saks if you want a better experience. Yes the sale reps could be intimidating but it's way better...

I purchased some pjs for a family member who suddenly passed, A few days later, I visited Dillard's to return the pjs. I had used a Dillard's gift card and cash to purchase the pjs. I was told by the sales associate that I would only be refunded via Dillard's gift card for the entire purchase. I didn't understand why the entire return would be refunded on a Dillard's gift card. Sales associate called over another sales associate who stated that was Dillard's return policy ( any time that a gift card and another payment method is used that it entire return will be placed on a Dillard's gift card. She then offered to have the store manager come and speak with me. I agreed to speak with the store manager and then was told by the sales associate that the store manager would probably not come and speak with me. I then stated that it would be fine and that I would contact Dillard's corporate office. I also explained that I pur hated the items for a family member who had suddenly passed, and the senior sales associate laughed and stated that no one cares that a lover one of mine had passed. I was truly shocked and rendered speechless. I left the Dillard's and then spoke with the assistant store manager via phone regarding my experience. She offered her apologies for the sales associates behavior ( laughing and gift card return policy). She asked my name and phone number and stated that she would speak with the sales associate regarding the return and call me back. This phone call happened last Thursday, and this is now Monday evening, and there has been no return phone call from the assistant...