GiGi Nail Spa — Local services in Houston

For the most part all technicians in the salon don’t care, they don’t listen to what the client wants nor do they pay attention to detail. Your nails shouldn’t chip within three days of having dip done. There are a few good apples in the salon, like Haley she is amazing. I have been a loyal customer to this salon since they opened. I had a technician that I followed to the salon from another salon, but then she left during Covid. It took me awhile to find another great technician and during that time, I had a lot of issues with nails chipping as soon as I leave. I only continued to go because the male owner that backs the female owner is nice and always took care of me because he used to do my nails at the other salon before he opened this salon. He now is a silent partner because he opened a new salon over on west gray. The female is just mean and doesn’t care. But I still stuck around because I wound up finding Haley who is amazing. I went through hell to find her, always having to come back to have them fix my chipped. Since finding a new technician in there it has been great. Never having to come back; I could go to Mexico would last 4 weeks without chipping. Recently I went in and Haley was on vacation and they placed me with someone else, and my nails chipped a day after leaving. I came back and had them fixed, but there was one that was missed so I came back in the next day to have it fixed and the owner slash manager told me I would have to pay or come back when the technician that did my nails was here or haley came back. There was no way I could do that because I was going out of town, and I refuse to pay, the technician should be responsible for paying another technician if a clients nails are chipping within three days. I left the salon and called in and spoke up about me having to pay was not acceptable, she continued to blame me for being a problem because I speak up about horrible work and I shouldn’t have to pay when nails are chipping within three days of having them done. Every time I go to the salon my bill is about 180 with tip for dip manicure and gel pedicure. It’s unexpectedly to rush through a client, and the client shouldn’t have to pay to have them fix if they chip within 3 days, dip should last 3 weeks, they should honor their work. I never complained at all when Haley did my nails or my previous technician because they were amazing. They have now refused me from coming in to have my nails done with Haley, because I spoke up about her telling me I had to pay. Think twice before you go here, if I were you I would run from this place, listen to the reviews of them chipping, go see the other salon in west gray the actually owner that owns this one is amazing and he will always take care of you. He is...

THEY DO NOT RESPECT APPOINTMENT TIMES AND WILL MAKE UP “VERBAL” POLICIES FOR THEIR CONVENIENCE.

I have been a loyal client of Gigi’s since 2021 and love my ex-nail ladies Haley and Thao. They both do excellent work and I am sad to no longer be a client of theirs.

Where Gigi’s falls short is on their management/front desk girl. I arrived at 11:15 for my 11:30 appointment and did not get my service started until almost 12:00. I’m assuming Haley had to take a walk-in shortly before my appointment. Regardless, my appointment time was not respected.

I told Haley that I felt they should give some kind of discount for my time. When I got to the checkout the front desk girl asked, “why would I give you a discount? Theres been times you were late or cancelled same day and I never charged you even though that’s our policy.”

First of all, I have never been 30 minutes late. I haven’t even been 5 minutes late in over 6 months. (I know this because Gigi’s calls you at 5 mins late.) Second of all, the one time I cancelled same-day, my grandfather was in the ICU across town. I guess I should have left his side to make my appointment? Not to mention the countless times somebody else has started my soak off because Haley was running late on my appointment.

Furthermore, the front desk girl was unable to provide a written policy for charging a late/cancellation fee nor evidence of me being late/cancelling. She said “it’s verbal policy”. Has never once been mentioned to me in 3 years. So BEWARE because this salon makes up “verbal” policies at their convenience.

Last of all, what kind of professional responds in this way to an established client? Me being late 6 months ago has nothing to do with you not respecting my appointment TODAY. If my “tardiness” was a problem, it would have been addressed THEN, not held over my head in the future. This place gives zero cares about maintaining clientele and I will warn everybody I know to stay away.

Even if a discount was out of the question, she could have offered complimentary rewards points, a free pedicure upgrade, etc. So many other ways to keep a client happy when you have clearly messed up.

I gave the salon over a week to reach out to me (I filled out their survey privately first) and nothing. They do not care about you!

Your front desk girl needs an attitude check and a job not in customer service! Wishing the best to...

I would like to start with the positive aspects of my visit. They were extremely flexible when I needed to change my appointment time which helped me out a lot. Most of the nail techs were also very friendly. I got dipped powder full set here. I discussed with the receptionist beforehand that I would like length added to my nails. When the nail tech sat down to do my nails, he did not ask me any questions and just rattled off some things I had told the receptionist (so I assumed he knew what I wanted). I thougjt after filing and cleanup he would ask me what shape I wanted for my nails and the length but he did not. Despite my nails being round he immediately went in with a square cut. I had to stop and correct him but the damage was already done and one of my nails ended up being shorter than I wanted. The receptionist had told him I wanted pale pink and instead of showing me the options he just picked a random powder and started with that. I have only ever had regular manicures so I was unsure how the process worked. He had already dipped a couple fingers (first layer only) when I asked if the nail extension needed to happen before that. He said it was too late and continued dipping instead of just starting over (again, only two fingers / first layer in). Again I wasn’t sure how the process worked so I didn’t know the extension needed to happen prior but I think it wasn’t unreasonable to start over. Obviously I did not know the procedure which is poor research on my part, but I made it clear before the appointment I had never had it before. So I was immediately unhappy with the results and it made the entire visit unenjoyable. Every salon visit I’ve ever had has had clear communication about what my preferences are. I’ve been to this salon once before and had a great experience. The powder application itself was excellent, it was just the process...