Five Guys — Restaurant in Houston

This is my favorite five guys, location, near my work. The manager runs one of the cleanest, friendliest and quickest food franchises in the Houston area. He's always greeting people as they come in the door and he's a good 50 or 60 ft away either cooking or running a register. Upon entering a few days ago, I was getting an order for two people and wanted to split my order of fries as the order, as I already mentioned was for two different folks. I ordered one bacon cheeseburger plain. I ordered a second one with lots of goodies on it and then ask for a large order of fries to just be split between the two bags. The gentleman that was taking my order told me he could not do that. I said which part and he said that they could not split the fries in two bags, I asked why that was not possible. He said they were not allowed to do that. I said you normally put a certain amount of fries in one of the paper cups and then you just dump a bunch of fries on top of that into the bag, I'm just asking for you to set the bucket of fries in one bag and whatever the extra that you're going to provide throw in the other bag. The gentleman looked at me and said that he could not do that. I told him thank you and he can cancel my order because I was leaving. As I was headed downtown with my five guys order, which I did not have now, I looked to see if there was another one near where I was going to meet my friend for lunch. There was so I just went to the second location and made the exact same order and request and the person there didn't have a problem with splitting my fries into two bags. I will be back into this location again as I have stated and I really like the manager at this particular location. But it was a disappointing experience, since I wasn't asking for anything I felt was extraordinary. But this is our youth of today. They don't understand the value of a repeat guest and feel as though it's easier just to be difficult or offer another solution. Our order with tax would have been...

Jan 2024, this place is so disgusting, if you want a nasty meal with nasty unsanitary people preparing your food, this is the place!! I watched the heavy hispanic guy make a hamburger, God is my witness, the hamburger was laying open exposed for over 5+ mins while he was talking to the other employees, so disgusting. The hamburger was being exposed to potential airborne or aerosol virus/bacterial particles/ spit droplets from the talking and breathing all over the hamburger buns & veggies on the bun while waiting on the meat to be cooked. I couldn't how long it was sitting there out in the open on the prep counter. Also, he didn't change his gloves to start the new burger. I will NEVER eat at this location again but if I do eat at another location I will be watching them as well. Now, I see why it's always empty at the Washington location. I'm not sure why there's so many employees behind the counter. I'm not understanding why they are fully staffed for a empty restaurant that took forever to make a small order because they were talking and laughing with each other and not doing their job sufficiently. Whataburger, McDonald's & the Burger Joint is way faster! This place is being ran so crazy. The entire staff need to be fired or professionally retrained by a Burger Joint, Whataburger or McDonald's employee. I will be going to the Burger Joint on N.Shepherd from now on. This place need to take a page out of their book. Everyone at the Burger Joint is so professional, very attentive to their customers & it's so pack everytime I go BUT they are so fast. Way faster than Five Burgers on Washington Ave which is always empty. I read some of the other bad reviews & they are on point. If Marvin Zindler was alive he would say this place have unprofessional unsanitary employees with nasty habits, MARVIN ZINDLER I WITNESS NEWS & HE WOULD SAY I FOUND SLIM IN THE ICE MACHINE, IF...

I visited this location yesterday, 5/15, for dinner with two of my friends. When we walked in, we were greeted and went straight up to order. The cashier was very friendly and helpful. We went, sat down, and our food was ready soon. The man bagging the food and handing it off made light, joking conversation with us and we grabbed the bags. The food was delicious! I got up, near the end of our meal, to order something to go for my partner. I could feel the man we spoke to earlier staring at me the entire way. I ordered and went to sit back down. He watched me again, very closely. Obviously enough that my friend made a comment about it when I came back to the table. When I went to pick up my food, he told me that I had beautiful eyes. I thanked him and went to grab my food. He then started with, "I don't want to offend you or make you upset when I say this but..." Then he leaned over the counter so he could blatantly look at my butt and tell me, "baby girl, you've got some BREAD back there! You've got some CAKE!" I grabbed my food and began walking away while he continued to say extremely inappropriate things about my body. My friends and I left immediately and he watched me the whole time. Please have a conversation with your staff about appropriate conversations to have with patrons. It makes me really sad that I wont be able to come back and enjoy the food because your employees make me feel unsafe and extremely...