H-E-B — Local services in Houston

This HEB’s management team is just sub par. This is the second time I’ve had an issue with these arrogant workers. I’m not sure who promoted Kevin to be floor manager but bad idea. I’m not sure if he is trying to be a stoic or just simply hates his job. And the skinny white girl with the dirty blonde hair and too big Doc’s on needs to be humbled. I’m trying to up my credit for a house and there are different ways you can do that, one way is through Klarna. You can basically put a down payment and then have an amount on it like a “gift card”. So I put $50 on an HEB Klarna card. I thought it was for in store but it’s for online only which is curbside. So I had to pull over and shop online in the store after already shopping in the store. I had to reshop online. So speaking to the managers they had no clue that you can shop online at HEB through Klarna. So two of the blue shirt managers went and told Kevin. As I’m about to checkout online Kevin randomly comes to me. He doesn’t ask me how I’m doing, he doesn’t even ask me the issue or introduce himself he just goes “yeah we don’t take that form of payment you can’t pay that way.” I say “did they send you over here to talk to me because I didn’t ask for you” he goes “you can’t pay that way” I said “well you’re wrong and I showed him my phone and walked away”. I go to the cashier to pay for these wings and I literally see him telling the security guard that he can now leave and I see Kevin the dirty blonde white girl and the black girl with the braids talking about me. Then I leave out the store after going for my wings and I come back in the store because I’m like how rude. Because first I told the blonde hair blue shirt girl he was ignorant and I said ignorance is a lack of knowledge and she was like no it’s not wanting to seek knowledge. So that’s the second time within 10 minutes these ignorant employees are trying to correct me and they are WRONG. So I walk back in the store and ask to speak to Kevin. I come up to him and he says yes ma’am and I told him how I felt and everything on how he basically made me feel stupid. Instead of apologizing and just showing customer service he is like passive aggressively combative and snarky. So then he calls the curbside lead and she lets me go through the process and at the end for some reason on the Klarna app it didn’t let me add my card so I see on both they’re faces that they are satisfied with me being “wrong” so I apologize to her but Kevin gets no apology because he just sucks. So I go to my car and go on HEB through safari and it works so I walk back in and show Kevin that it actually works and he AGAIN doesn’t apologize or even thank me for showing him something HE SHOULD KNOW AS A FLOOR MANAGER. he just has this stupid look on his face. Then I tell him to get the curbside girl so I can educate her and she also doesn’t apologize. Like it’s a shame a customer has to educate you on your own different payment methods it’s also a shame that you don’t apologize to someone for the misinformation and confusion. Horrible conflict resolution on Kevin. I would hate to be his employee when there is a misunderstanding. Like quite literally disgusting. And when I go tomorrow to pick up my groceries I pray to God the general manager is there. I also will be sending this to corporate because the last thing you should do is make a costumer feel stupid and not try to understand them. All 4 of them were dismissive as hell. You having a rough shift or not liking your job is completely personals and has nothing to do with...

Manager at HEB was truly unhelpful and showed zero problem solving skills, this was a lady with green/blue eyes wearing a black zip hoodie and green headband on December 24th in the morning shift.

I had bought 3 gift cards along with my groceries that morning, the lady at the cashier was super nice and everything went smoothly. As I get home I notice I was missing one gift card so I headed back to the store to check if it was still with them. This manager goes to check this issue and comes back letting me know that she had checked the cameras and she saw it was given to me and that I should just go back and “look better in your car”. I said okey thank you and so I went back home and checked everywhere. I was never provided the video or proof that the gift card was given to me along with the other 2 but in my understanding it’s probably policy that I can’t see this video (didn’t ask either) but I took their word as I am hoping that maybe it is somewhere in my car or home. After searching for it I came to the conclusion that if they had given me the gift card and I couldn’t find it then I unfortunately lost it. At this point I am just trying to find a solution so I found out (through the internet) I am able to contact customer service and report it lost and hope for a replacement if it hasn’t been used.

I go back to HEB hoping to resolve the issue again having this information and I see the manager that had assisted me earlier at the entrance, so I reach out and explain to her that we talked earlier and I couldn’t find the gift card, meaning I lost it. At this point I never said that it wasn’t given to me or that they lied or nothing like that, this is my third time driving to HEB so I am just looking for a resolution. This lady simply tells me she saw in the cameras that it was in my possession and I said yes.. and she replies with a yes again. At that point I already know that I could try calling and report it lost so I let her know that I saw that could be a resolution. And until then she says “well yes I could give you the number”. Why is a manager not being able to provide me a solution and simply pointing a finger that they saw I took it? I understand it was given to me and I am literally explaining her that at that point I lost it, what can I do? Is the money lost? Is there a way to know if the gift card has been used? Is there a way to cancel? Is there nothing to do? Can I reach out someone? Can we check if that gift card has funds? No? Non of these possible solutions were provided by the manager until I let her know I saw I could report it lost and I was just trying to figure out if that was something I could do there. But even worse I wasn’t even given a complete sentence explanation at least saying “there is nothing we can do” all this manager did was to tell me that it was given to me as if I was trying to argue that they didn’t? I believed them and I told her that I couldn’t find it so I lost it. I am simply looking for a solution, what can I do? This manager seemed bothered and I felt helpless, I take full responsibility on the fact that I lost this gift card but there were solutions that could have been spoken and provided by this manager and were not. Very disappointing interaction.

Other than that I have always loved coming here, their products are great and interaction with other staff members has...

I’ve been coming to this H-E-B on Bunker Hill for a long time. I live in the Spring Branch area, and while this location is always solid for groceries, it’s the people who really make the difference—and over the course of three recent visits, I had some meaningful moments that made me want to write this review.

On the first visit, I met a team member named PJ, and we had a small but memorable interaction that stuck with me. It started with a simple compliment on his Casio Vintage A700W-1A—a classic watch. I happened to be wearing my gold Tissot PRX Men’s Quartz (T1374103302100), and we had a great, friendly exchange. Just two guys bonding over watches. It was one of those rare, human-to-human moments that reminded me how refreshing it is when people treat each other like people, not just customers.

On the second visit, things took a more serious turn. As I was leaving the store, a man and woman approached me in the parking lot asking for $15. I told them I don’t give out cash, but I’d be happy to buy them food inside. I was in a rush to get home and make dinner for my wife, but I told them I’d be back as soon as I put the groceries in the car. When I returned, they were still there, and we went back into the store together.

They shared that they were from Kansas City, and had come to Houston hoping for a fresh start. When I asked how it was going, the woman said, “I don’t like Houston.” That hit me. I wanted to change that even just a little, by showing her there are still good people here.

But before we could finish picking out groceries, two store managers approached us. They told the couple they had to leave immediately and that the police would be called if they didn’t. I explained I was the one helping them and asked if I could just buy the groceries. They refused at first, especially since the man had been asking other customers for help. I asked if the woman and I could check out while the man waited outside. They agreed—but not without a stern warning.

I told them I’m a Houston fireman, and I was just trying to do something good. I didn’t want that couple leaving Houston feeling like no one cared. We got the groceries, said goodbye, and they were grateful—but the tone of the encounter stayed with me. One of the managers had even spoken to me before but said he didn’t remember me. Meanwhile, I know someone like PJ definitely would’ve.

On the third visit, I returned with my new silver Tissot PRX and asked one of the employees if PJ was working. That employee—Erick—was patient, kind, and helpful. He said PJ was indeed there and pointed me in his direction. I appreciated that small gesture more than he probably realized. When I saw PJ again, I showed him the new watch, and he remembered our previous chat. We laughed, connected again, and he gave me permission to mention him here.

So while one moment left me a bit disappointed, it won’t change my overall feeling about this H-E-B. Erick and PJ reminded me why I keep coming back. They’re the kind of employees that make people feel seen and valued. I hope management sees this too—PJ deserves a raise, and Erick deserves recognition.

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