Courtyard by Marriott Houston I-10 West/Memorial — Hotel in Houston

𝐂𝐨𝐮𝐫𝐭𝐲𝐚𝐫𝐝 𝐛𝐲 𝐌𝐚𝐫𝐫𝐢𝐨𝐭𝐭 𝐇𝐨𝐮𝐬𝐭𝐨𝐧 𝐈-𝟏𝟎 𝐖𝐞𝐬𝐭/𝐌𝐞𝐦𝐨𝐫𝐢𝐚𝐥 𝐡𝐚𝐬 𝐑𝐚𝐢𝐬𝐞𝐝 𝐭𝐡𝐞 𝐁𝐚𝐫

Michael Glinter has traveled to 68 countries and 36 states and has stayed in large branded and small boutique hotels. He believes telling the reader a positive and negative unbiased look at the experience people have is essential.

Courtyard by Marriott has had a stigma among some people as not being the highest-level brand. Even my girlfriend had low expectations. However, I have had a lot of great stays with Courtyard, and this location has truly raised the bar.

From the amazing staff to the beautifully architected rooms, dining, and facilities, they have really shown they are in it to win it when it comes to hotels. Even the creature comforts, including two types of pillows, an A/C that works amazing, and a huge television wall mounted that you can reposition to view anywhere in the room, made our experience great for our first time in Houston.

𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 • The fitness center is fully stocked with weights, cables, and 3 different cardio machines. They even have a filtered bottled water refill station, which is amazing!

• There is a guest laundry center for people who want to do laundry during their stay.

• They have well-positioned communal areas that allow people to chat, collaborate, or catch up in an intimate setting. Especially the cozy outside with a fire pit on cold days.

• What really blew me away was the food. Yes, the food! I mean, really? I’m a foodie, and I must say the breakfast was not only cooked to perfection, but the flavors were amazing.

𝐌𝐚𝐤𝐢𝐧𝐠 𝐢𝐭 𝐁𝐞𝐭𝐭𝐞𝐫 There isn’t much negative to say, but I do have a couple of sour apple complaints.

• The coffee in the rooms is HORRENDOUS. They need to have complimentary regular coffee at the check-in area. I had to pay $4.50 for a large cup of black coffee. I love that Starbucks serves Starbucks, but they need to come up with a way to please those who don’t want to pay Starbucks prices.

• Water. I can’t say this enough. I don’t care who you are or the hotel brand, but I believe everyone should get complimentary bottled water upon arrival. Water is so essential in our lives, and after a long day of travel, you should either be offered one when you check-in, or there should be one for each guest in the room upon arrival.

This hotel truly represents what I believe all hotels should live by. If you can provide the comfort of home, great service, good food, and an ideal environment for both pleasure and business, then you are on the...

I have been traveling to Houston many times and have stayed at many hotels, some good and some not so great - this is a great hotel. The hotel is located on the I-10 service road near Memorial Mall. The entrance to the hotel is shared with another hotel, two restaurants and an indoor skydiving area. As you enter the hotel, there is a hallway to your right and the restaurant and bar to the left. Further inside, on the right side is the check-in area where check-in was quick and we received our keys. We took the hallway right next to the door to the elevators and went up to our room on the 5th floor.

The hotel looks and feels new and is very spacious so does not feel cramped nor compact. The size continued into the room as the rooms are also spacious and very comfortable. As you enter the room, on the right side was the bathroom and the closet. The closet contained a place to hang clothes as well as the iron and ironing board. The bathroom was very spacious and contained a sink, a toilet and a shower. Bathroom toiletries included a bar of soap next to the sink and refillable body wash, shampoo and conditioner in the shower; there was no lotion available in the hotel. Further into the room, on the right side were two large double beds with a nightstand in the middle. The beds were spacious, very comfortable, and provided a good nights sleep. The nightstand in the middle had small lamps above and power ports and an alarm clock. There were also outlets on either side of the bed but not many lights - that was the only negative about the room was the lack of lighting. In between the bed and the large window was a chair and a lamp. Across from the beds was a luggage storage place, a nice large desk with power ports, and against the wall was a cupboard with a fridge on one side and on the other side a microwave on top and ice bucket and coffee machine on the bottom. The main advantages of the room was the spaciousness of the room - nothing felt cramped nor tight - and the plethora of amenities in the room.

The hotel is a full-service hotel so amenities included a restaurant, a bar, a gym, complimentary parking and complimentary wifi. The gym was a decent size and had enough equipment for a good workout, the parking had plenty of spaces and the wifi was decent; I did not try the bar nor the restaurant. Overall, it was a really comfortable stay at the Courtyard. Easy and accessible parking, spacious rooms, and good service yielded a...

I'm always willing to give a hotel or other business a 2nd try. I will say the room was very nice and bed very comfortable, however the first night the staff in the bistro said the could make chicken wings and I settled on a burger which was terrible because the staff in the bistro said the didn't have the sauce that was supposed to go on it. I said ok no big deal, I will give another shot in the morning, next day I ordered a simple breakfast burrito and it took almost an hour to get served the breakfast burrito. We'll ok at least I got to eat! The next morning I wanted to make coffee, it was 5:30 in the morning and I needed coffee. First off there was no creamer or sugar and I asked the night desk staff about it. We'll it went south. The man seemed very agitated I even bothered him and I could understand him. I let him know I was very hard of hearing and asked him to pull down his ridiculous mask so I could at least hear him. He mumbled more under his mask. He did not provide more creamer or sugar, well ok I brewed a cup of dark roast coffee, or so I thought. I ended up with a cup of hot water because there were no beans in the machine. I again went to the desk clerk and actually said I'd need to to pay for the cup of coffee, I told him I'm not paying for a cup of hot water because he refused to take care of customer delight areas in the hotel. I retired to room and make a cup of rot gut room coffee with a ridiculous one packet of sugar and powdered creamer. Very disappointed in the customer service of this particular hotel. For over $150 a night you'd think the Marriott could do better! We will see how tomorrow morning goes because I have one...