Nordstrom Rack — Local services in Houston

Disgustingly Filthy and Disorganized Store! Beware!! Yuck!!! I saw so many cute, affordable pieces at Nordstrom Rack online, I decided I would travel 30 minutes (each way) to visit the outlet nearest me. Arrived 5 minutes before 11am opening (Sunday) and was one of the first customers to enter for the 25% off red tag clearance. I immediately noticed trash, not dust bunnies or stray packaging material, TRASH that appeared to be discarded food wrappers, on the floor near purses and accessories. Disgusted, but determined, I got past it, but as I was heading for Shoes, I noticed large trailing stains on the carpet. Eeeww! Arriving in Shoes, I was greeted by hundreds, no exaggeration, of pairs of childrens shoes on the floor in an all but impassable heap. No deals of a lifetime here in Shoes. Onward to Ladies Blouses, organized similarly to Children's Shoes but at least hanging, sorta, where I found partially consumed bottles of soda and water atop the display rack. Lovely, just lovely. I was disgusted and done and left empty handed, feeling queasy. The store had been open for less than 15 minutes at this point, so current customers couldn't possibly have had time to make this big a mess. I can only presume all this mayhem was left from the day before and ignored by the staff. No evidence whatsoever of any pride in their store or merchandise. Bunker Hill Rack's idea of a sale is 25% off ridiculously priced items, think $200 casual blouses discounted to $150, nothing remotely resembling what I saw online. I expected a reasonably clean, reasonably organized high end outlet in this upscale neighborhood; not Sak's but at least not a gross mess. I have had far more pleasant shopping experiences at Walmart or even the Family Value Center than at Nordstrom Rack at Bunker Hill. Disgustingly filthy, disorganized and overpriced. They wasted 90 minutes of my time. I'm not happy about it. Never again....

Nordstrom Rack: Great Deals, Friendly Service

I recently visited Nordstrom Rack in search of a new blazer for a party. I was pleasantly surprised by the wide selection of brands and styles, and I found a great blazer at a fraction of the price I would have paid at a department store.

The staff was friendly and helpful, and they were happy to answer my questions about the different brands and styles. They also offered to help me find the perfect size, and they were very patient as I tried on several different blazers.

One thing to keep in mind is that the staff at Nordstrom Rack is often overworked, so it's important to be patient with them. I had one experience where the security tag was left in my blazer, but I didn't notice it until I got home. I called the store and they were very helpful in resolving the issue.

Overall, I had a great experience at Nordstrom Rack. I found a great blazer at a great price, and the staff was friendly and helpful. I would definitely recommend Nordstrom Rack to anyone looking for a great deal on designer clothing.

Pros:

Wide selection of brands and styles Great prices Friendly and helpful staff Cons:

Staff can be overworked Security tags can sometimes be left in clothes Overall:

Nordstrom Rack is a great place to find a great deal on designer clothing. The staff is friendly and helpful, and the selection of brands and styles is wide. However, it's important to be patient with the staff, as they can...

Love this location! I somehow always find my way back here even though there’s always traffic getting here and leaving from here. They always have a great selection of brand names I’m familiar with, as well as lesser known brands. For point of reference, I like to buy designer closet staples (I tell myself it’s an investment) and prefer the non name brand “trendy” items so I feel like it’s not a huge waste of money. Sometimes inventory can be hit or miss but just cross your fingers you come on a good day! One time, I tried to do an exchange on Hudson’s (within a literal day turnaround) because I had apparently lost some weight (score!!) and was only able to find the right size/cut/wash after scouring the designer jean, regular jean, jegging, clearance, and fitting room racks THREE times!! I refuse to pay full price for these babies so when I saw them for half off, I knew I couldn’t wait. I just didn’t know the store couldn’t wait either haha! In addition, customer service is always super friendly, and I’ve never had any trouble returning or exchanging items. Even ones bought online! They also have an awesome shoe selection too!! Overall, the only times I’ve been let down after going here was when I was looking for a very particular thing. But if I wanted a cute outfit for an event, with no expectations other than “it looks nice,” I was never...