Mattress Firm Hedwig Village — Hotel in Hedwig Village

Gary was GREAT today (Sunday) at the Hedwig Village location! I stopped in around 12:45pm to ask for clarification about the current Labor Day specials and he greeted me with a smile and a handshake...a great first impression compared to another gentleman at a nearby Mattress Firm location.

Let's be honest, mattress shopping is awkward and can be difficult to find the "perfect" fit. So I appreciated that Gary had a wealth of knowledge about the mattresses and adjustable bases that the storefront had to offer, making it understandable and a less weird process if you will. After I let Gary know my budget, I wanted a cooling mattress and that I was having some problems with my lower back...he had 2 options (a good and a best). Again super informative about the differences between the two brands and the two beds. Albeit I went with the best option, you could instantly tell a huge difference in quality between the two and the obvious difference in the price points, so it was a no brainer.

I took the plunge and went with one of his two suggestions, upgraded to a reasonably priced adjustable base (iMotion) and the all foam mattress (BeautyRest Nadia Luxury Firm Black Ice). He was GREAT in working a few deals as a result of the Labor Day sale and I appreciated his work in saving me those additional dollars!

Moral of the story, go see GARY at the Hedwig Village location and let him educate you on your options without the pressure of a sales pitch or a creepy old sales guy talking to you about mattresses!...

I had not been to a Mattress Firm in a long time. After this visit I will be returning for my next bed when the time comes. I went in searching for a new pillow. Herbert was very knowledgeable with the different types they carried. I found the one I liked, but they did not have it in their store. He immediately called other stores and found some, including the one near my home. Herbert allowed me to pay for them at the Hedwig store, since I was purchasing something else, and could pick them up at the other location. As I completed my transaction we started to talk about why I needed the new pillows. Herbert and another gentleman (Mark) informed me of the adjustable bed. I shared with them that I had tried to purchase one earlier in the year, but was informed that it could not work for a slate bed (my current bed). They stated they had an adjustable bed that could accommodate. I tried it out and was excited about getting one. I said that I would wait for the next sale. They worked some magic and offered me a great deal, which included my other purchases. I had to take it considering the bargain. I had gone to other places and they had told me it could not be done. Herbert, Mark, and the Hedwig store made it happen for me. I will definitely be recommending my family and friends to this store. Both gentlemen were very friendly and genuine. This is something that really makes of repeat customers, especially when your purchase is high. Thank you to them for my future nights...

Great experience purchasing a new mattress at Mattress Firm in Memorial Melissa is knowledgeable, professional, helpful, but not high pressure. She knew the questions to ask to help us find the perfect mattress for us. Looking forward to the delivery next week. Hopefully it’ll be just as comfortable as it was at the store!! SAD TO UPDATE THE REVIEW TODAY AND LOWER THE RATING TO 3 STARS...the day my mattress was supposed to be delivered. I was told when I purchased my mattress last week that there was one left in the inventory and I could have it delivered as early as last Saturday. Unfortunately, I was already planning to be out of town and scheduled the mattress to be delivered today, Tuesday, December 13th. Received a call yesterday from Jose and was told that "my mattress" was sent to another customer and I could not receive my until Friday, December 16th, which will not work for me and now I have to wait until Tuesday, December 20th for the next scheduled delivery. This is not the service I was expecting on the delivery after the excellent service I received at the store. But I guess once the sale is made and they have their money, MATTRESS FIRM doesn't care about the inconvenience they cause their customers and the havoc they are causing at my home with house guests arriving for...