Michaels — Local services in Houston

Ok so I gave this store a 3 out of 5 because I really was looking for a sloth ornament but ran across (please see pic.) This sloth instead I didn't know this brand and I was interested so on michael's website it states my store didn't have it, but to call the katy freeway location @ bunker hill so I did, a young girl answered the phone she was laughing and I could also hear another employee laughing in the back so I will assume they was playing around but can not confirm this but anyway moving on I explained what the website stated and that was why I was calling cause didn't want to make a trip for nothing but asked if they carried the item told her I had a # cause I was looking at the site at that very moment & she goes on to tell me she doesn't know what that was and then said wait she asked the employee next to her and they told her no we don't have that she will have to order it online I said ok and we got off the phone. The next day my daughter needed something from Michael's so we was in the area so I stopped and I went looking for this item well folks ISLE #104 is Ashland little figures a whole section of them and guess what I found my sloth that they didn't carry in their store, and you could tell it had been set up because of the isle location in the store it is in a main isle. Now the store is clean & organized, but I think the employees should walk the store that they work @ instead of just stating order it online because what employees are NOT REALIZING IS THAT IF YOU TELL EVER CUSTOMER THAT YOU REALLY DO NOT WANT TO HELP ORDER IT ONLINE YOUR JOB GOES BYE BYE!!! Because so many people are ordering online because of bad customer service & convenience but I like to shop and look around so you guys got lucky this time but be warned... the next time you really do not want to help your customer's..(this customer told you) but I also didn't like that they had clearance in 3 different places in the store other store's have 1 generalized location for clearance. The cashier didn't ask for their own loyalty card that they have to get points, but they will price match competitions coupons so what is that saying are we going to lose Michael's next?? I do believe that is a good thing for customer's don't get me wrong but it just makes me think about missed opportunities with the loyalty card for your company to get me back into your store, especially since it was by luck I was there already. Employees in the picture frame dept. Did not speak to me as I was passing by what ever happened to the 30 second rule for anyone what ever worked retail you know what that is. And then when I asked her could she call someone to unlock some spray paint she gave me a look like I asked to pay for it for me no smile, no yes I can, just no customer service at all. I know that it sounds like I am just all over Michael's but isn't this what you guys really want to know?? My Michael's on Eldridge is much better & I have had better experiences in this location but just not on this day. But I got my sloth with out a shipping charge, and you guys get to keep your jobs for a longer time, also employees have you EVER heard the rule for every bad experience a customer has they go and tell 10 of their friends well this is going out to everyone that might read this.. please get it together christmas is fast approaching and Jan. Thru April is slow on hours in...

We went to the Michael’s at 9666 old Katy Rd to have 2 large number Mylar balloons plus 4 latex balloons blown up. When blowing up the balloons with helium, the number 0 balloon escaped the employee and drifted up to the high ceiling. They used a separate latex balloon with tape to get the escaped ballon down. That first latex ballon hit the ceiling and popped. So then the employee tried with a 2nd ballon but used a stronger type of tape. She got the number 0 ballon down but it had deflated some. They told us the air probably leaked out of the blow up hole because they hadn’t fastened it tightly enough. They opened the balloon up and added more air. I suspected that the Mylar balloon got a hole while up hitting the ceiling or rafters like their latex ballon had popped up there. Anyway, we left, but I kept an eye on it while driving home. In less than 10 minutes, the Mylar ballon had deflated approximately by 1/3, do we did a U-turn and headed back to Michael’s. This time, an older male employee assisted. When we left, he made an inappropriate comment that we shouldn’t leave the balloon in the car as if it were our fault rather than their fault. We literally were back on the store within 15 minutes from when we left. We paid $30.37 for the helium alone. We waited an extended period while they attempted to retrieve the balloon that escaped them from the ceiling. But the worst part was having to make a trip back to the store to have them replace the Mylar number 0 ballon they damaged when it escaped them to the ceiling. Plus we brought our own number Mylar ballon’s in color black, but Michael’s doesn’t stock. Lack, so they replaced with silver balloons which we didn’t want but had no choice because the bday party was to start in 1 hour. The make older employee was not apologetic at all for the trouble caused and seemed to be accusatory. We should have been offered a full or at least partial refund or gift card or something—or at least an apology rather than the accusatory remark. Michael’s store #2719,...

I am writing to provide feedback on a recent experience I had at your Bunker Hill location yesterday. I visited the store with the specific intention of finding custom framing options for a professional project.

Unfortunately, my experience with two of your staff members in the frames department was disappointing. Upon asking for assistance, the first employee I approached appeared to be bothered by my request. A second employee then interjected and, without listening to my needs, directed me to the pre-packaged frame aisle. I tried to explain that I was looking for a specific color and needed custom options, but my request was repeatedly dismissed.

As a result of this lack of assistance, I felt entirely unheard and ultimately left with a frame that was not what I needed. While I understand one of the employees may have been busy, the other was not actively assisting anyone and made me feel like an inconvenience.

I normally have excellent experiences at the Michaels location near my home, which made this particular visit a stark contrast. Based on this experience, I will not be returning to the...