Health Club at Travis Place — Local services in Houston

This is by far one of the worst gyms I have been in. The website says its state of the art. Could not be further from the truth. The only star I give here is due to the fact that the worker, Grisel, was trying to be very accommodating for me at the time of the visit, and the showers are clean along with what's provided. But other than that I can only say bad things. First, the hydromassage does not work, and from what I understood it has not worked in a while. Second, sauna is only available for one person at a time, and you need to let them know ahead of time if you would like to use it (along with there being extra fees depending on the membership tier). Third, the lockers are fairly small and dirty. Fourth, the running track has some dirty water spots on the ground. Lastly, the visitor parking in the premises will cost you $50... Yep.. you read that correctly. $50! So NO WHERE on the website does it talk about parking. When I spoke to the manager, she said the website mentions the parking situation, which is a total lie, it does not. Then she mentioned they could not validate my parking because the gym is not, quote, "not really part of the building." She said I needed to call ahead of time to find out about it. Mind you, I did call and no one answered. She ended up saying she could not do anything for me, and I needed to have park outside the premises. So I essentially paid 50 dollars to work out at their gym for 2 hours. The problem here that occurs in most customer services locations is that at times there is complete misinformation that is given to the client. And not only is the manager/owner aware of that, but their lack of accountability in the situation...

Stopped in from out of town to get a workout in. Called a half dozen times over the course of the morning to verify they were open (in business) and no one ever answered the phone or the voicemails I left. So, I decided to gamble and walk there but needed them to buzz me in from the bottom floor to the elevator. Again, no response for 15 minutes until someone from another office let me in. Then, upon reaching the 9th floor, I needed buzzed in by an employee but still no one was around. I waited another 5 or 10 minutes for someone to show up. After finally getting in, the gym was completely empty and clean. It has everything you'd need for a solid workout, but charging members $10 every time they sit in the sauna is ridiculous when it's free at...

I just want to share how much I love the Health Club at Travis Place! The staff is so friendly and helpful. If you need a personal trainer Lauren Dufrene will help you meet your fitness goals. No matter your fitness level or physical challenges, Lauren can get you up, moving and feeling stronger. I don't know what I would do without her! The facility is conveniently located downtown, has a lot of equipment, a great locker room and is very clean. There is an indoor track spanning the perimeter of the club, that is great for running or walking in a climate controlled environment. There are also group fitness classes every day that make working out fun and...